What are the responsibilities and job description for the Office of Technology Trainee - Office of Technology - Kanawha Co. position at West Virginia?
JOB
Office of Technology Service Desk Trainee. Under general supervision, in a training capacity, full life cycle support for customer-facing technologies via phone, on site or remote tools in a complex multi-agency environment. This includes personal computer devices (both desktops and laptops), peripherals, printers (both standalone and networked), communication devices, associated operating systems which include Microsoft Windows 10 and Windows 11, software applications (Google, Microsoft, and agency specific), devices supported include smartphones, VoIP phones, iPads, tablets and laptops and other technical devices. Excellent customer support skills is a requirement of this position. Performs other duties as assigned.*As a condition of employment, an inquiry into job-related information will be completed which may include, but not be limited to, criminal records, abuse registry records, driving records, employment history, and education and training. Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.Click The APPLY Link To Apply Online. IMPORTANT: Your eligibility will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section. ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
SUPPLEMENTAL INFORMATION
This classification has a probationary period of one (1) year as approved in SPB 3065.
Office of Technology Service Desk Trainee. Under general supervision, in a training capacity, full life cycle support for customer-facing technologies via phone, on site or remote tools in a complex multi-agency environment. This includes personal computer devices (both desktops and laptops), peripherals, printers (both standalone and networked), communication devices, associated operating systems which include Microsoft Windows 10 and Windows 11, software applications (Google, Microsoft, and agency specific), devices supported include smartphones, VoIP phones, iPads, tablets and laptops and other technical devices. Excellent customer support skills is a requirement of this position. Performs other duties as assigned.*As a condition of employment, an inquiry into job-related information will be completed which may include, but not be limited to, criminal records, abuse registry records, driving records, employment history, and education and training. Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.Click The APPLY Link To Apply Online. IMPORTANT: Your eligibility will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section. ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
SUPPLEMENTAL INFORMATION
This classification has a probationary period of one (1) year as approved in SPB 3065.
