What are the responsibilities and job description for the Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Harrison Co. position at West Virginia?
Under general supervision, at the full performance level, this position works in the WV Lottery Video Operations call center to provide technical support to external end users for problems related to video lottery terminals located at licensed limited video lottery venues and casinos in West Virginia.
Monitors and operates the Lottery’s various systems located in our primary and secondary data centers. Perform first-level problem determination on complex systems and collaborate with 3rdparty system vendors to troubleshoot and resolve problems.
Directs calls to appropriate personnel within the division when further assistance is required to answer questions regarding video lottery terminal installations, configurations, error messages, project status, system procedures, online transactions, system status, and downtime. Assist with conducting nightly drawing procedures and monitoring lottery internal control systems for in state and multi-state draw games. Assist the site supervisor with facility management duties at the Lottery’s secondary site.
Work may require in-state travel and overnight stay. Perform related work as required.
Primary location will be at the Lottery’s secondary site in Bridgeport, WV. The primary work schedule will be second shift (mid-day) and may be subject to 24/7 on-call status, as assigned.
Applicants are subject to an extensive background investigation by the WV Lottery Security Division. No person shall be appointed, employed, or continue to serve in any position or employment with the commission who has been convicted of any violation of the lottery law or of any felony or any crime related to theft or gambling. The commission shall remove or discharge any person so convicted.
Click The APPLY Link To Apply Online.
IMPORTANT: Your eligibility will be based on information provided in your resume or application; therefore, make sure your resume or application is detailed and complete. You MUST complete ALL parts of the application OR upload a resume to your submission.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.
Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
Training: High school diploma or the equivalent.
AND
Experience: Two (2) years of full-time or equivalent part-time paid experience working in information technology and/or systems operations.
OR
Substitution: Coursework in computer science from an accredited college or university may substitute for the required experience at a rate of twelve (12) semester hours for every one (1) year of experience.
AND
Special Requirements: Background and credit investigation and security clearance required for employment.
***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
Salary : $35,702 - $61,628
