Lottery Technical Support Senior - Lottery Commission - Kanawha Co.

Primary Network Support:  Provides direct support for configuring, deploying, monitoring, and maintain network routers, switches, and wireless access points.

Oversight and Audit:   Manages and audits third-party vendors responsible for configuring, troubleshooting, and supporting routers, switches, and firewalls, ensuring compliance with security and performance standards.

Troubleshooting Network Issues:  Responding to and resolving network-related incidents, such as connectivity issues, latency problems, and outages.

Secondary Support for Microsoft Servers:  This position acts as a backup support resource for Microsoft servers, assisting with maintenance and troubleshooting as needed.

Cloud Support for Microsoft Products:  Offers secondary support for Microsoft cloud services, including Azure, Exchange online, and other Software as a Service (SaaS) products in the Microsoft ecosystem.

Security Management:   Implementing and maintaining network security measures, including firewall configurations, VPN’s, intrusion detection systems, and network access controls.

Backup and Disaster Recovery:  Managing network and server backup protocols, including data recovery testing and planning for network continuity.

Server Maintenance and Optimization:  Performing routine server maintenance (e.g., patching, updates, optimization).

Documentation and Reporting:  Documenting network configurations, changes, incidents, and resolution steps and generating reports on network health, performance, and security compliance.

Capacity Planning and Scalability:  Monitoring and planning for future network and server capacity needs.

User Support and Issue Escalation:  Providing technical support to users and escalating complex network/server issues to external vendors as needed.

Policy Compliance:   Ensuring all network and server management activities comply with industry regulations, company policies, and best practices, especially regarding data security and privacy.

Software and Firmware Updates:  Applying and testing software and firmware updates on network and server equipment to mitigate vulnerabilities and improve functionality.

Applicants are subject to an extensive background investigation by the WV Lottery Security Division.  No person shall be appointed, employed, or continue to serve in any position or employment with the commission who has been convicted of any violation of the lottery law or of any felony or any crime related to theft or gambling.  The commission shall remove or discharge any person so convicted.

Click The APPLY Link To Apply Online. 

IMPORTANT: Your eligibility will be based on information provided in your resume or application; therefore, make sure your resume or application is detailed and complete. You MUST complete ALL parts of the application OR upload a resume to your submission.

ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority.  If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.

Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.

Be sure to submit your application for each position of interest.  To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.

Training: Associate degree from an accredited college or university with a major in Computer Science, Information Technology, Microcomputer Technology, or related  field. 

OR 

Substitution: Additional full-time or equivalent part-time paid experience as described below may substitute for the required training at the rate of one (1) year of experience for every thirty (30) semester hours of training. 

AND 

Experience: Five (5) years of full-time or equivalent part-time paid experience installing and supporting  personal computers, microcomputers and/or LAN/WAN. 

AND

Special Requirements: A valid driver’s license is required. Background and credit investigation and security clearance required for employment.

***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***

Salary : $50,242 - $88,526