What are the responsibilities and job description for the INTAKE SPECIALIST position at Westchester Medical Center Health Network?
Job Summary Responsible for the collection and analysis of patient information in order to schedule all appropriate clinical activities for inpatient and outpatient evaluations/procedures. Responsibilities Scheduling Obtains all pertinent information including additional clinical, medical, dietary, etc. information from referring agents, patients, etc. as needed. Directly communicates inpatient referrals accurately and within 2 hours of receipt of referral to department clinical staff. Arranges additional services as needed for patient special procedures including MBS, transportation, interpreter services, etc. Enters clinical, demographic and insurance information via inquiry of patient, agency, physician office, etc. into department scheduling program with at least 95% accuracy and completeness. Analyzes information collected and determines appropriate outpatient procedure(s) to be scheduled given protocols, staffing availability, time allocation, location and patient needs. Maintains department scheduling system to include staff vacations, meetings, and hospital business days. Efficiency/Productivity Consistently enters evaluation slot data to intake productivity spreadsheet and reports excessive appointment openings/wait times to managerial staff. Audits scheduling program, maintaining clinical staff productivity at 60%. Communicates Effectively Communicates scheduling issues to appropriate managerial staff to ensure timely resolution. Demonstrates the ability to independently identify challenges, issues or problems, seeking support when needed to ensure a positive outcome or resolution. Consistently takes responsibility for resolution of scheduling issues. Collaborates with other office staff formally and informally regarding Intake/Departmental practices to insure quality patient care. Performs other related duties as assigned. # Qualifications/Requirements EXPERIENCE Minimum of 2 to 4 years in health system and/or clinical environment EDUCATION BA/BS in Education or Speech and Hearing preferred; or degree with emphasis in Human Service or other Health Care fields
