INTAKE SPECIALIST

Job Summary

• Responsible for the collection and analysis of patient information in order to schedule all appropriate clinical activities for inpatient and outpatient evaluations/procedures.

Responsibilities

• Scheduling
  • Obtains all pertinent information including additional clinical, medical, dietary, etc. information from referring agents, patients, etc. as needed.
  • Directly communicates inpatient referrals accurately and within 2 hours of receipt of referral to department clinical staff.
  • Arranges additional services as needed for patient special procedures including MBS, transportation, interpreter services, etc.
  • Enters clinical, demographic and insurance information via inquiry of patient, agency, physician office, etc. into department scheduling program with at least 95% accuracy and completeness.
  • Analyzes information collected and determines appropriate outpatient procedure(s) to be scheduled given protocols, staffing availability, time allocation, location and patient needs.
  • Maintains department scheduling system to include staff vacations, meetings, and hospital business days.
• Efficiency/Productivity
  • Consistently enters evaluation slot data to intake productivity spreadsheet and reports excessive appointment openings/wait times to managerial staff.
  • Audits scheduling program, maintaining clinical staff productivity at 60%.
• Communicates Effectively
  • Communicates scheduling issues to appropriate managerial staff to ensure timely resolution.
  • Demonstrates the ability to independently identify challenges, issues or problems, seeking support when needed to ensure a positive outcome or resolution. Consistently takes responsibility for resolution of scheduling issues.
  • Collaborates with other office staff formally and informally regarding Intake/Departmental practices to insure quality patient care.
• Performs other related duties as assigned.
   

Qualifications/Requirements

• EXPERIENCE
  • Minimum of 2 to 4 years in health system and/or clinical environment
• 
  EDUCATION
  • BA/BS in Education or Speech and Hearing preferred; or degree with emphasis in Human Service or other Health Care fields