Demo

Patient Service Representative

Westchester Medical Center Health System
Valhalla, NY Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 3/29/2025

Job Summary : A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.

Responsibilities:

  • Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
  • Registers new patients and assists them in completion of necessary forms.
  • Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
  • Scans completed forms, identification, and insurance cards into patient documents folder.
  • Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in accordance with triage procedures.
  • Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
  • Accepts payments, issues receipts, and reconciles cash drawer daily.
  • Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care.
  • Provide helpful assistance in anticipating and responding to the needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people.
  • Provides translation for non-English speaking patients, their families, and staff if bilingual.
  • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  • Accept and directs deliveries of medical/office supplies and mail.
  • Perform general office duties, such as document preparation, scanning, mailing, and filing.
  • Maintains a professional appearance and a clean, safe environment.
  • Respects patients by recognizing their rights; maintaining confidentiality.
  • Utilizes technology, including specialized software as applicable, to maximize productivity.
  • Develops and maintains electronic files as necessary.
  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
  • Other duties as assigned.

Qualifications/Requirements:

Experience: Minimum of one (1) year of customer service and/or medical office experience preferred.

Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other: Bilingual (English/Spanish) candidates preferred, but not required.

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

Employment Type: Full Time Shift: Day Hours: mon-fri 830a-5p 19.78-24.88

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Patient Service Representative?

Sign up to receive alerts about other jobs on the Patient Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,804 - $55,731
Income Estimation: 
$94,096 - $118,718
Income Estimation: 
$58,668 - $82,197
Income Estimation: 
$71,652 - $94,869
Income Estimation: 
$140,070 - $199,349
Income Estimation: 
$140,070 - $199,349
Income Estimation: 
$157,392 - $237,697
Income Estimation: 
$37,685 - $46,157
Income Estimation: 
$59,238 - $75,660
Income Estimation: 
$37,360 - $44,637
Income Estimation: 
$37,685 - $46,157

Sign up to receive alerts about other jobs with skills like those required for the Patient Service Representative.

Click the checkbox next to the jobs that you are interested in.

  • Acute Care Skill

    • Income Estimation: $86,324 - $108,157
    • Income Estimation: $90,669 - $116,273
  • Bilingual Skill

    • Income Estimation: $82,821 - $101,955
    • Income Estimation: $85,626 - $105,741
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Westchester Medical Center Health System

Westchester Medical Center Health System
Hired Organization Address Valhalla, NY Part Time
The Lab Assistant performs non-professional routine laboratory tests or procedures and assists with complex laboratory t...
Westchester Medical Center Health System
Hired Organization Address Valhalla, NY Other
A Radiological Technologist works under the direction of a radiologist utilizing radiographic, fluoroscopic and other hi...
Westchester Medical Center Health System
Hired Organization Address Valhalla, NY Full Time
Job Summary : The Care Coordinator is responsible for managing the care of the patient population by developing pathways...
Westchester Medical Center Health System
Hired Organization Address Valhalla, NY Full Time
Job Summary : Under general direction, the Administrative Assistant performs administrative tasks for Department of Lega...

Not the job you're looking for? Here are some other Patient Service Representative jobs in the Valhalla, NY area that may be a better fit.

Patient Service Representative I

Integrated Medical Professionals PLLC, Bronx, NY

Patient Service Representative

CARE FOR THE HOMELESS, Brooklyn, NY

AI Assistant is available now!

Feel free to start your new journey!