What are the responsibilities and job description for the Director of Patient Accounts position at Westchester Medical Center?
Job Summary: The Director of Patient Accounts is responsible for directing Patient Financial Services to include Billing, Collections, Customer services, Cash posting, Denial Management and Budget preparation. Coordinate daily activities related to the planning, implementing and maintaining all functions pertinent to the Patient Accounting departments. Responsible for continued improvement in staff through education, training and positive reinforcement of appropriate working practices. Must be able to meet performance goals to include cash, A/R days, production by area and denial reduction. The position will include management of North Region (Mid-Hudson and Health Alliance hospitals)
Responsibilities:
· Directly manages day-to-day activities of patient accounting staff. Ensures daily electronic/paper billing submission to appropriate payer and monitors follow up activity on open receivables.
· Monitors daily cash flow
· Maintains days in A/R at or below industry standards
· Establishes policy and procedure for appropriate follow up while monitoring staff productivity, quantify the quality and timeliness of staff efforts.
· Keeps abreast of billing regulatory changes and informs staff of new developments. Conducts in-service education sessions where applicable.
· Responsible for all aspects of individual supervision for all staff assigned including interviewing, hiring, orientation, scheduling, goal setting, progressive discipline/termination and annual performance reviews in a timely manner.
· Identifies and documents all system related issues. Monitors implementation/updating electronic billing systems.
· Promotes and provides quality customer service and proactively identifies and resolves customer issues.
· Work with Director, Patient financial services to assure all protocols, policies and procedures are in compliance with the hospital's policies and procedures. Collective bargaining agreements, the Joint Commission on Accreditation of Health Care Organizations (JCAHO), New York State Health Department, and all other applicable regulatory basis.
· Performs other related duties as assigned, including travel to all locations.
Qualifications/Requirements:
Experience: Minimum of 5 years of management level healthcare finance experience in the areas of billing and collections.
Education: Bachelor's degree in finance, business administration of related field, required or sufficient management experience.
Licenses / Certifications: N/A
