What are the responsibilities and job description for the Surgical Coordinator position at Westchester Medical Center?
Job Summary: Performs various clerical duties for practice manager and/or supervisor, clinical team, or physicians, including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining preauthorizations, enter information into the surgical scheduling system.
Responsibilities:
- Work with a clinical team to schedule patient procedures.
- Obtain insurance authorizations for surgical procedures.
- Assist patients in scheduling pre-procedure testing
- Inform patient of surgical appointment and pre-procedural requirements
- Handle incoming call volume promptly and in a professional manner
- Ability to provide high level of customer service and satisfaction
- Provide call confirmations to patients
- Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
- Schedule patient appointments and procedures according to established policies and procedures.
- File or scan records into electronic medical records.
- Maintain patient confidentiality.
- Perform other related duties as directed or assigned.
- Float to other offices as required for adequate coverage.
Qualifications/Requirements:
Experience: Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish-speaking candidates preferred, but not required.
Education: High school diploma or GED
Licenses / Certifications: N/A
Other: N/A
Special Requirements: N/A
