Southwest Region Training and Integration Administrator - Westcor Land Title Insurance Company

Job Details

Description

https://www.ardaninc.com/california-employee-and-job-application-privacy-notice/

Position Summary

Responsibilities include training SW Region Agents on Westcor programs and systems. The role also works with Title agents, IT, underwriting counsel, rates and forms team, and software providers to ensure our integrations are functioning properly. This includes reviewing data and rate filings and making recommendations on areas of improvement. As an Agency Administrator, their functions include ensuring the efficient and smooth day-to-day operation of our office, making travel and meeting arrangements, processing agent applications and onboarding agents, preparing reports, and maintaining appropriate filing systems. Coordinates with IT and Agents to facilitate proper functionality and integration of our internal systems. The ideal candidate should have strong verbal and written communication skills and be able to organize their work using tools like MS Excel and office equipment.

Essential Functions

• Analyze agency data and title insurance rate filings to identify and recommend areas of improvement.
• Document business processes, training procedures, standard operating procedures, project status, etc.
• Drive process improvement through seeking out and identifying opportunities, business process definition, and system alignment
• Resolve system problems to ensure customer processes run smoothly.
• Train Title Agents on the proper use of integrated software solutions.
• Answers telephones in a prompt, courteous, and efficient manner. Directs callers to the appropriate person or area and captures accurate messages. Responds to internal inquiries.
• Receives and processes requests for Insured Closing Letters, policies, and endorsement forms.
• Prepares and calls/emails agents on remittance reminders
• Compose, edit, and type letters, memorandums, faxes, and transmittals and maintain spreadsheets.
• Compile, organize, and accurately finalize documents for signature and/or other distribution.
• Maintain document logs; oversee document distribution.
• Plan meetings and take detailed minutes
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Maintain contact lists
• Submit and reconcile expense reports
• Act as the point of contact for internal and external clients
• Creates user accounts for all online systems
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
  
  

Qualifications

• Proven experience on multiple title software platforms and administrative assistant
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers, copiers, scanners, and fax machines
• Proficiency in MS Office (MS Excel, WORD, and MS PowerPoint, in particular)
• Strong time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Strong written and verbal communication skills
• Strong organizational skills with the ability to multitask
• Strong work ethic/self-starter
  
  

Education

• High School degree; additional qualification as an Administrative assistant and title production software administrator.
  
  

We Offer Some Great Perks

• Health, dental, and vision benefits.
• Employer-paid disability and life insurance.
• Flexible spending accounts.
• 401K with company match.
• Paid time off and company-paid holidays.
• Wellness resources.
  
  

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands and fingers to type, and reach. The employee may occasionally be required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NOTE: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

Ideally, this role will be a part-time role with the option to move into full-time.

Remote Opportunity in Arizona or Nevada

Salaried position with pay dependent on experience