Account Manager - Customer Service

Job Description

We are seeking an Account Manager to join our customer service team. You will manage assigned specific internal accounts, under the direction of sales executives and management. Specializing in all aspects of each account from quote to returns.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build positive relationships with customers focusing on customer needs as it relates to each product line.
• Direct customer liaison regarding quote requests, PO processing, PO status, lead times, pricing, general technical concerns and/or general product inquiries.
• Work with Operations to obtain lead times in order to manage quantity and timelines of orders while ensuring customer satisfaction.
• Coordinate efforts with internal staff as required to assist customers in specifying and purchasing products, product issues and product fulfillment resolution.
• Work with Sales/Marketing Team to accomplish sales objectives including support deliverables, as determined by management, on product releases, product updates and promotional/customer sales incentive programs.
• Contact primary customers to insure receipt of new product notifications and/or product related updates.
• Proactively follow up on incoming leads and product inquires including, but not limited to, website inquires and events.
• Work closely with Marketing, Sales and Product Management to understand new products or changes/enhancements of existing products to gain sufficient knowledge to effectively relay product information to customers.
• Provide custom reports for customers and sales team, as requested.
• Prepare and maintain open quote reports and identify open orders.
• Performs other duties as assigned
  
  

QUALIFICATIONS:

• 3-5 years of related experience; preferably in customer service, is required
• SAP experience preferred
• Microsoft Excel and Word experience preferred
• Must be a self-starting, independent worker
  
  

Salary Range: $45,000.00 - $55,000.00 annually

BENEFITS:

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D
• Short Term & Long Term Disability
• Generous Paid Time Off Plan
• Paid Holidays
  
  

Company Description

Westell Technologies, Inc., headquartered in Aurora, Illinois, is a leading provider of high-performance network infrastructure solutions focused on innovation and differentiation at the edge of communication networks where end users connect. We enable service providers and network operators to improve performance and reduce operating expenses via a comprehensive set of products and solutions. With millions of products successfully deployed worldwide, we are a trusted partner for transforming networks into high-quality, reliable systems.

Westell Technologies, Inc., headquartered in Aurora, Illinois, is a leading provider of high-performance network infrastructure solutions focused on innovation and differentiation at the edge of communication networks where end users connect. We enable service providers and network operators to improve performance and reduce operating expenses via a comprehensive set of products and solutions. With millions of products successfully deployed worldwide, we are a trusted partner for transforming networks into high-quality, reliable systems.