What are the responsibilities and job description for the Non-Del Account Manager position at Western Alliance Bank?
Job Title:
Non-Del Account Manager
Location:
TX - Dallas/Irving
What you'll do:
The Account Manager position is responsible for the operational management of client relationships, providing quality service by maintaining client accounts (pipeline management), including managing aged loans, leading regular client calls, and following up on escalations as needed.- Manage pipeline of 100-125 active units
- Maintains constant client contact – keeps client aware of outstanding conditions, approaching deadlines, and supports the forward movement of the file through excellent communication
- Manages loan locks and expirations through proactive contact
- Meets KPI goals as defined by leadership to include but not limited to: response time, customer service quality, production, guideline proficiency
- Handle a high call/email volume, and must prioritize and accomplish various tasks at any given time
- Answers product questions and resolves customer service issues. Demonstrate proficiency with agency guidelines as well as internal resources, effectively answering ~90% of client inquiries
- Reviews documentation, clearing or creating conditions as needed
- Responsible for all withdraw/cancellation requests
- Runs daily reporting, managing aged loans, etc
- Responsible for moving a seller's pipeline forward towards funding
What you'll need:
- 2 years client or customer facing mortgage experience in the correspondent or wholesale space
- High School diploma required, Bachelor's degree preferred
- Mortgage Loan Processing or Underwriting experience is a plus
- Excellent communication skills
- Client service focus
- Loan quality and risk management
- Production and performance
- Ability to work independently and as a team player
- Clear and effective communication skills
- Basic proficiency in Microsoft Office products (Excel, Word, etc)
- A thorough ability to recognize and review basic mortgage documentation
- Bi-Lingual is a plus
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email
HR@westernalliancebank.com
or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
