Account Manager

Job Description

Account Manager

Department: Customer Success

Reports to: Director of Customer Success

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About Western Botanicals

Western Botanicals is a fast-growing dietary supplement and sports nutrition manufacturer located in Spanish Fork, UT. As a result of our growth, we are looking to add an Account Manager to our growing team. Our ideal candidate will be a go-getter who is organized, communicative and enjoys working in a team environment. Experience in Customer Service is preferred.

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Position Overview

· You will be responsible for managing and growing key client accounts. Your primary focus will be on building and maintaining strong relationships with existing customers.

· Serve as the primary point of contact for clients, ensuring their needs are met and providing exceptional customer service.

· Great attitude & energy, willingness to adapt and grow with the rapidly growing company.

· Full time hours (8:30 AM - 5 PM M-F)

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Essential Job Functions

• Develop and maintain strong relationships with key client accounts.
• Addressing customer inquiries, concerns, and providing product knowledge and support.
• Coordinate with internal departments, including production, quality assurance, accounting and shipping to ensure timely and accurate order processing and delivery.
• Create and maintain tickets within internal ticketing system.
• Send Customers weekly progress reports on their products.
• Using and understanding an ERP system to track orders.
• Must be able to keep a large amount of information organized and ensure the smooth run of orders end to end.
• Use and update WB's internal program to track information and provide transparency between departments.
• Attend multiple internal and external customer calls/meetings.

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Qualifications

Knowledge

• Educational - no formal education required.
• Employee training as it relates to employment and work position.
• Production or Shipping experience is ideal but not required.

Skills/Abilities

• Basic computer skills
• Good communication and interpersonal skills
• Excellent attention to detail
• Organizational and time management skills, with the ability to prioritize and multitask effectively.
• Self-motivated with the ability to work independently and as part of a team.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $50,000