What are the responsibilities and job description for the Front Desk Coordinator position at Western Carolina Surgery Center (12667)?
Full-Time: Front Desk Coordinator
No Weekends! No Holidays!
Western Carolina Surgery Center is seeking an experienced Front Desk Coordinator to join our team. Western Carolina Surgery Center is a fast-paced surgery center environment committed to producing the highest quality work and experience for patients and their families.
Job Summary
Check in surgery patients for same day surgery. Prepare charts for next day surgery patients.
Interface with visitors, patients, family, and physicians on phone and in person. Collect estimated patient liability, as determined by insurance verification clerk.
Job Responsibilities
Operates telephone system including receiving incoming calls, taking messages, identify nature of business and routing calls to the appropriate person/department.
Performs chart preparation for next day surgery patients.
Performs check in/admission for daily surgery patients. Copy identification and insurance cards. Communication with Pre-Op nursing staff for transfer of patient to prepare for surgery.
Collect patient responsibility as determined by the Insurance Verifier.
Reviews financial obligation with patient and authorized party following USPI’s Surgicares program or any other program established by the company.
Follows all policies and procedures.
Complete Digital Expected Payment Log daily.
Work in team environment.
Present professionally and friendly nature to assure positive patient experience.
Verify patient demographic and insurance information for all insurance patients.
Review appropriate forms with patients and obtain all necessary signatures.
What We Offer
As a valued member of USPI, your health and well‑being are important to us. We are proud to provide you and your dependents with valuable and significant benefits. USPI knows the value of well-rounded, balanced employees, which is why we offer a variety of additional benefits to help manage life’s daily stresses.
- Competitive wages
- Opportunities to better yourself professionally
- Health, Dental & Vision Coverage
- 401(k) retirement plan
- Paid Time Off (PTO)
- Company Paid Holidays
- Employee Assistance Programs
- Health Savings Account/ Flexible Spending Account
- Education Assistance
- Short Term Disability and Long Term Disability Insurance
- No Weekends, Holidays
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
For more information about USPI, check out our website, Facebook, Twitter, or LinkedIn.
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Required Skills:
High school diploma or equivalent.
One year or more of related experience and/or training.
Or Equivalent combination of education and experience.
Communication skills: Excellent communication and negotiation skills ability to effectively present information to patients, physicians, and other employees of surgery center.
Basic math skills.
Knowledge of medical terminology.
Knowledge of insurance plans.
Computer skills.