What are the responsibilities and job description for the IT Technician position at Western Commerce Bank?
We are looking for a helpdesk technician that will serve as the first line of communication with end-users in other departments and coordinate with the other members of the IT Department to facilitate efficient organization and prioritization of technology support requests. EOE M/F/N/D/V
Responsibilities:
- First line of contact for technology support requests
- Document and track status of ongoing support requests
- Troubleshoot technology issues as needed with assistance from senior IT staff.
- Assist and coordinate with other IT staff when working on-site at another bank location
- Assist with ongoing IT department projects including new hardware/software installation, documentation/tracking of network resources,
- Utilize helpdesk ticketing system to aid in documentation of support requests
- Occasional travel to other locations as needed [valid and clear driver’s license required]
- Other duties as assigned
Work hours & benefits
Work hours are Monday-Friday 8:00 AM to 5:00 PM, however, early/after hours or weekends may be possible on occasion or as situations arise. We offer paid holidays, sick/personal time, vacation time, medical, dental, vision, paid basic life, voluntary life, and 401k to those who qualify.
Desired Skills
- Good communication skills across multiple channels (phone, email, in-person, etc.)
- Proficient with Microsoft Word and Excel
- Adaptable/Comfortable with learning new programs and procedures
- Organized
- Patient
- Ability to lift electronic components for installing or replacing devices (up to 50 lbs.)
- Any experience with IT, troubleshooting, or Customer Service is a plus. We will train you on our systems and procedures.
Compensation
- Pay will be based on previous experience and skill level.We are looking for a helpdesk technician that will serve as the first line of communication with end-users in other departments and coordinate with the other members of the IT Department to facilitate efficient organization and prioritization of technology support requests. EOE M/F/N/D/V
Responsibilities:
- First line of contact for technology support requests
- Document and track status of ongoing support requests
- Troubleshoot technology issues as needed with assistance from senior IT staff.
- Assist and coordinate with other IT staff when working on-site at another bank location
- Assist with ongoing IT department projects including new hardware/software installation, documentation/tracking of network resources,
- Utilize helpdesk ticketing system to aid in documentation of support requests
- Occasional travel to other locations as needed [valid and clear driver’s license required]
- Other duties as assigned
Work hours & benefits
Work hours are Monday-Friday 8:00 AM to 5:00 PM, however, early/after hours or weekends may be possible on occasion or as situations arise. We offer paid holidays, sick/personal time, vacation time, medical, dental, vision, paid basic life, voluntary life, and 401k to those who qualify.
Desired Skills
- Good communication skills across multiple channels (phone, email, in-person, etc.)
- Proficient with Microsoft Word and Excel
- Adaptable/Comfortable with learning new programs and procedures
- Organized
- Patient
- Ability to lift electronic components for installing or replacing devices (up to 50 lbs.)
- Any experience with IT, troubleshooting, or Customer Service is a plus. We will train you on our systems and procedures.
Compensation
- Pay will be based on previous experience and skill level.
Job Type: Full-time
Pay: $18.00 - $26.15 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Holiday pay
- Hourly pay
- Overtime pay
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $26