What are the responsibilities and job description for the Strategic Account Manager Sales position at Western Digital?
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Work crossfunctionally between Technical Support Field Application Engineering Sales Operations Pricing Legal and Product Marketing organizations to exceed customers expectation
Must be able to establish credibility across all levels / roles of a customer; technical business quality executive. Need to be seen as a valuable team member that can get things done; building trust through execution
Leverage a strong understanding our customers priorities relative to our company goals; our product portfolio and market trends / insight
Must be able to manage confidential information
Manage and grow the relationship with strategic accounts including contract manufacturers distributors and end customer
Drive long and shortterm customer revenue and shipment goals
Carefully and strategically manage internal and external communication striving for consistency and alignment to the customer and company goals
Work with a high sense of urgency and the ability to prioritize activity and customer demands; being available responsive and timely to customer inquiries requests for information problem resolution etc even if after normal business hours.
Negotiate customer pricing balancing customer and company goals
Manage the product lifecycle by account : product portfolio and roadmap product launch qualifications and end of life
Coordinate technology and business meetings on weekly quarterly and annual schedules
Manage meeting preparation including premeeting documentation and meeting strategy : goals participant roles alignment
Customer relationship mapping and engagement strategy
Qualifications : REQUIRED :
- Bachelors Degree in Business or Related field
- 57 years of related direct sales experience
- Understanding of storage product portfolio and roadmap; identify fit and alignment with customer(s)
- Understand market conditions and how they affect WD and the customer
- Understand the customer legal contracts and terms in place
Additional Information :
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and genderrelated appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our nondiscrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights : Workplace Discrimination is Illegal poster. Our pay transparency policy is available here.
Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience we anticipate that the application deadline will be 05 / 05 / 2025 (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.
LIRG1
Compensation & Benefits Details
Remote Work : Employment Type :
Fulltime
Key Skills
Business Development,Customer Service,Revenue Growth,Product Knowledge,Account Management,CRM,Customer Base,New Customers,Territory,Business Relationships,Sales Goals,Sales Process,Powerpoint,New Clients,Technical Support
Vacancy : 1
About Company : Western Digital
At Western Digital, we are on a mission to unlock the potential of data so people, companies and organizations everywhere can create what’s next. To fulfill our vision, we are always on the lookout for potential team members who share our passion for solving problems to empower others.
When you join Western Digital, you join a legacy more than 50 years in the making. Across our Western Digital®, SanDisk®, SanDisk® Professional, WD® and WD_BLACK™ brands, we have brought some of the most storied advancements in memory and data storage technology to market—and our best, most innovative work is yet to come.
From energizing gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.
Here’s how you can help.
