Learning Systems Analyst

The Learning Systems Analyst plays a pivotal role in providing support for the University's Learning Management System (LMS), Blackboard, as well as various other systems that support the academic mission of the University. This analyst's responsibilities encompass a wide range of tasks, including but not limited to:

• Troubleshooting technical problems
• Installing modules
• Documenting software purchases
• Communicating with campus entities, 3rd party vendors, co-workers, and peers at other institutions.

In addition to these duties, the role involves collaborating with clients, 3rd party vendors, and peers at other institutions to comprehensively understand and optimize the learning experience. The objective is to enhance the teaching and learning experience and contribute to student success. The specific duties may evolve over time, reflecting management discretion and institutional needs.

Where You Will Make an Impact

• Provide 3rd level support to WKU entities using enterprise applications, such as Blackboard, Anthology Illuminate, Qualtrics, and other assigned applications.
• Develop and perform routine maintenance plans for applications.
• Develop online help materials and video tutorials for WKU entities on assigned applications.
• Develop and maintain documentation on support and training of assigned applications.
• Plays an active role in application upgrade processes, which involves the following:
  • Extensive testing of new/existing services and tool
  • Assist in planning any necessary software upgrades.
  • Configure test and development environments.
  • Collaborate with necessary entities on affected auxiliary services and applications.
  • Assist in developing communication plans.
• Provision users on assigned applications.
• Help administer configuration and settings of assigned applications, including Blackboard LTIs, APIs, and other integrations.
• Identify and recommend standards for supporting applications and training users.
• Provide internal and external metrics as needed, such as application usage and support/training tasks.
• Additional duties as assigned by management.

What You Will Need to Be Successful

• Results driven and strong attention to detail.
• Must be a self-starter and motivated to move projects forward.
• Strong interpersonal and written communication skills and the ability to maintain effective working relationships with clients, co-workers/peers, and vendors.
• Excellent decision-making, time-management, and planning skills
• Effective skills in research and analysis
• Excellent technical troubleshooting and diagnostic skills
• Ability to manage competing priorities in a highly demanding environment.
• Skills in querying systems using SQL and 3rd party data collection tools.
• Experience with learning management systems, preferably Blackboard

What You Will Gain in Work-Life Balance

We offer a healthy work-life balance with opportunities including work from home, flextime, and compressed workweek opportunities. WKU offers a competitive benefits package. The university offers generous paid time off including standard holidays, with additional closures during Spring Break, Fall Break, and the Winter/Christmas break; a total of 23 paid holidays in addition to vacation and sick leave. We also enjoy a reduced hours per week summer schedule that contributes to our work-life balance. WKU offers an educational benefit for employees, spouses, and dependent children. For a full list of benefits visit https://www.wku.edu/hr/.

• Bachelor's degree
• At least two years relevant experience in application support and/or training.

Salary Range: $46,000 - $52,000

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.

Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php

For information related to job postings, please email employment@wku.edu.