What are the responsibilities and job description for the Coordinator Enrollment Data position at Western Michigan University?
Position Details
Posting Summary
College
Assoc Provost Enrollment Mgmt
Executive Area
Provost & VP Academic Affairs
Department
Assoc Provost Enrollment Mgmt
Posting Detail Information
Posting Number
S1005P
Job Type
Full Time, Regular
Pay Type
Nonexempt/Hourly
Pay Grade
E
Campus Location
WMU-Kalamazoo - Main Campus
Salary Range
Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
General Summary
- Coordinates the data integration between the University’s customer relationship management system and the student information system. Oversees and maintains data integrity.
Major Duties
- Prepares, runs and reviews standard and ad-hoc reports ensuring accuracy of data being interfaced within University systems.
- Develops and manages deduplication processes within the University’s customer relationship management system, student information system, and Perceptive Content.
- Responds to inquiries, investigates, and resolves problems related to student records.
- Maintains data integrity. Imports official documents from external vendors into the University’s customer relationship management system.
- Works with departments to develop data collection processes that are valid and reliable. Assists with data and system analysis, and the revision of data collection.
- Monitors, analyzes, and ensures the data integrity by using Cognos reporting tool. Reviews student information system validation tables and recommends modifications.
- Develops documentation for system processes. Provides technical support and training for end-users.
Minimum Qualifications
- Bachelor’s degree in related field from an accredited institution.
- Three years’ relevant experience.
- Strong interpersonal, written and verbal communication skills.
- Strong analytical skills.
- Proficiency with word-processing and spreadsheet software.
- Experience with using and querying databases and entering and tracking data.
Desired Qualifications
- Salesforce Customer Relationship Management experience.
- Salesforce certifications.
- Banner Customer Relationship Management experience.
Special Instructions to Applicants
- Internal applicants should use the WMU-Internal Application.
- External applicants should use the WMU Application.
Additional Position Information
- Staff Compensation System pay grades and rates are available
- Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, GO TO:
https://www.wmich.edu/hr/enrollment-staff
Physical requirements and working conditions
- Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
- Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
