What are the responsibilities and job description for the Manager Operations Kalamazoo Autism Center position at Western Michigan University?
Position Details
Posting Summary
College
College Of Arts And Sciences
Executive Area
Provost & VP Academic Affairs
Department
Psychology
Posting Detail Information
Posting Number
S1044P
Job Type
Full Time, Regular
Pay Type
Exempt/Salaried
Pay Grade
F
Campus Location
Kalamazoo Autism Center
Salary Range
Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
Number of Vacancies
General Summary
Oversees daily business operations and budget management at the Kalamazoo Autism Center.
Major Duties
- Manages billing and financial systems, develops business plans, coordinates insurance contracts, negotiates rates, conducts billing checks, resolves claims disputes, and prepares audit reports. Collaborates on contract templates and audit financial reporting.
- Manages vendor contracts, reconciles transactions, prepares deposits, monitors funds, and maintains revenue projections. Uses the general ledger for accounts receivable and payable status and reporting.
- Oversees client insurance systems, tracks authorizations, assists staff with submissions, and communicates benefits, eligibility, and payment options.
- Manages the training tracker, handles hiring paperwork, workflows, and background checks, ensures eligibility for employees and practicum students, creates offer letters, and supports new employees with payroll information.
- Supports front desk by answering phones, organizing files, preparing client binders, ordering supplies, managing inventory, overseeing cleaning services and safety, and communicating scheduling changes and errors to staff.
- Develops staff incentive and disciplinary systems. Conducts all-staff meetings to review updated policies and training.
- Manages payroll for the department.
- Discusses service availability with potential clients, assists families with insurance and billing inquiries, and supports staff during client events.
- Hires, trains, evaluates, and supervises student employees.
Minimum Qualifications
- Bachelor’s degree in related field from an accredited institution, or equivalent combination of education and experience.
- Three years’ relevant experience.
- Supervisory or lead experience.
- Experience in office management.
- Budget management experience.
- Experience with office software, including word processing, spreadsheets, and presentations.
- Strong interpersonal, written, and verbal communication skills.
- Desire to help the agency grow through organizational system development.
- Ability to create systems.
- Ability to become SafetyCare Certified as a trainer.
Desired Qualifications
- Familiarity and experience with WMU financial and operational systems.
- Understanding of children with autism and/or behavior analysis.
- Experience in insurance and Medicaid billing.
- Ability to manage multiple projects and prioritize tasks, while maintaining attention to detail.
Special Instructions to Applicants
- External applicants should use the WMU – Application.
- Internal applicants should use the WMU – Internal Application.
Additional Position Information
- This is a terminal appointment will end 6/30/2025; however, there is a potential for this position to be renewed.
- Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation.
- Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, s://www.wmich.edu/hr/enrollment-staff.
Physical requirements and working conditions
- Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
- Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.
