Driver Manager/Dispatcher

Western Motorcoach is seeking a highly organized and detail-oriented Driver Manager/Dispatcher. This candidate should have strong leadership and interpersonal skills, love working with people, and have a passion for transportation. As a Driver Manager/Dispatcher, you will provide exceptional customer service and handle our company's safety and drivers. We aim to ensure that we operate safely, legally, and ethically while meeting our business objectives.

Job Responsibilities included but were not limited to the following:

· Guardian of drivers’ safety and promote high expectations of productivity.

· Manage and supervise daily operations of the driver team, ensuring compliance with company policies and safety regulations.

· Oversee all aspects of development, implementation, and management of DOT and FMCSA compliance Regulations.

· Coordinate dispatching activities, including route planning and scheduling to maximize efficiency.

· Analyze transportation performance metrics to identify areas for improvement and implement effective solutions.

· Foster strong communication between drivers, safety, mechanics, and management to ensure seamless operations.

· Develop training programs for drivers on best practices in logistics and fleet management.

· Monitovehicles'' safety, registered, tagged, titled, inspection, and maintenance program to comply with state, federal DOT, and FMCSA standards.

• Audit driver e-logs to ensure they are current, monitor driver hours of service records for accuracy, and ensure that the driver is doing the pre-trip and pre-trip inspection.
• Oversaw drivers' safety both in the yard and on the road. Analyze safety metrics, review GPS/Camera on vehicles, and report weekly incidents to discover trends. Rationalize the allocation of appropriate resources and update training/processes if needed in areas where the safety risk is highest. Train drivers on all safety-sensitive issues as required.

· Ensure overall compliance with various company policies, such as driver uniforms, electronic device use, phone compliance, and attendance.

· Fill in as a Dispatcher when required; perform on-call as needed after hours and for the no-show.

· Dispatching daily bus drivers and vehicle assignments, last-minute reservations, changing and solving real-time overload situations, assigning substitute drivers to routes, and filling vacancies for drivers who call out or do not show up.

· Proficient in map reading skills. Give directions and maps as needed to drivers. Ensure trip documentation is completed correctly and ready for the drivers promptly.

· Dispatch all scheduling and departures on time to deliver quality. Ensure on-time performance for the customers is achieved successfully.

· Monitor vehicle maintenance schedules to ensure fleet reliability and safety.

· Inspect and manage wash crew job performance to ensure they follow company cleaning guidelines and that all buses are clean and ready before daily trips.

· Overseeing and implementing the Crash Management process, including coordinating reporting, investigation, management of incidents, and documentation compliant with DOT regulations.

· Ability to respond to all incidents and accidents. You must conduct investigation procedures on the scene and post-accident.

• Reviewed and proposed corrective actions with management, recommended changeability and retraining, and maintained accident file contents for accuracy and compliance with FMCSA regulations.

· Monthly analysis and valuation of the company performance, and provide implementation and suggestions for management improvement to enhance safety, reduce company risk, and minimize company violations.

· Provide ongoing driver training, monitor training and organizational effectiveness, and recommend changes in training, organizational process, or organizational structure to strengthen the organization and its ability to attain business goals.

· Work above regular working hours when workloads and seasonal activities are encountered.

Qualification Requirements:

· College graduate and/or experience in the transportation industry preferred.

· 6 years of transportation industry experience, specifically motorcoach. Roven's experience as a Safety and Compliance Manager.

· At least 3 years of driver manager experience.

· Ability to write reports, business correspondence, and procedure manuals. Present information effectively and respond to questions from managers, clients, and the general public.

· Must have advanced problem-solving skills, strong critical thinking, quick decisions, and independent judgment to resolve issues promptly.

· Strong organizational skills with great attention to detail and a demonstrated track record of achievement.

· The ability to work within deadlines and time management skills, handle multiple projects simultaneously in a fast-paced environment, work with frequent interruptions, work under pressure, and prioritize while maintaining composure and responding appropriately to customers.

· Strong leadership and interpersonal skills.

· Handle multiple projects simultaneously while managing 7 days/week operations.

· Energetic, dependable, hardworking, and willing to go the extra step to accept and support company operations, processes, and systems.

· Must be willing to travel if required. Just having a valid driver's license is a plus!

· Must maintain cell phone to be available should an emergency occur.

· Must be available for on-call rotation and willing to work weekends and holidays as the employer determines necessary or desirable to meet its business needs.

· Interact cooperatively and collaboratively with others as a team and be able to work independently.

· Must pass a criminal, drug, and alcohol test.

Skills/Knowledge Requirement:

· Must have In-depth knowledge of safety rules, state and federal laws, and DOT regulations and guidelines.

· FMCSA Compliance Training Certificate.

· Experience in implementing driver training programs.

· Diligent with an analytical mind. nalysis and identification of risk trends, problems, and solutions.

Job Type: Full-time

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Night shift
• On call
• Overnight shift

Education:

• Associate (Preferred)

Experience:

• driver supervisor: 4 years (Preferred)
• D.O.T: 5 years (Preferred)
• FMCSA: 5 years (Preferred)
• driver training: 5 years (Preferred)
• Commercial driving: 5 years (Preferred)
• office administration: 5 years (Preferred)
• Dispatching: 5 years (Preferred)
• supervisor: 5 years (Preferred)
• Microsoft Office: 5 years (Preferred)
• Microsoft Excel: 5 years (Preferred)

License/Certification:

• CDL A or B with passenger endorsement (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person