Executive Claims Representative

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking an Executive Claims Representative to join our team!

The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve multiline insurance claims and be recognized as a subject matter expert.

What are the responsibilities and opportunities of this role?

• Handles highly complex and large exposure claims.
• Ensures customer service excellence.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience while maintaining appropriate reports to ensure status of claims are clearly documented.
• Serves as technical consultant and subject matter expert to business partners and other claims representatives.
• Identifies coverage issues and writes coverage position letters.
• Provides timely and effective reporting to reinsurers, as needed.
• Identifies and communicates reserving and industry activities and trends.
• Regularly makes decisions and takes independent action on matters affecting the department.
• Participates in strategy development.
• Identifies, develops, and initiates innovations and solutions where precedents and procedures may not exist.
• Analyzes decisions and actions for their support of the larger area's strategic direction.
• Regularly contacts customers (policyholders, claimants, and agents) as well as employees across the organization.
• Regularly contacts outside vendors.
• Assists with building and supporting agency and vendor relationships.
• Performs special projects and other duties as assigned.

What are the must-have qualifications for a candidate?

• 10-plus years of demonstrated technical expertise in complex claims of high exposure and / or specialty areas.
• Demonstrated and in-depth knowledge of applicable state laws, regulations, policies, and practices.
• Ability to multitask and solve problems.
• Proficient use of various core systems, office and computer equipment, and software packages.

What will our ideal candidate have?

• Excellent oral and written communication and interpersonal skills with ability to tailor appropriately to audience.
• Strong negotiation and relationship-building skills.
• Excellent analytical, tracking, and monitoring skills with ability to collect and analyze data, identify trends, establish facts, and recommend solutions.
• Bachelor’s degree or related experience.
• CPCU certification.

Compensation overview

The targeted hiring range for this role is $81,400 - $111,980, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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