What are the responsibilities and job description for the Contact Center Technology Intern (Full Year) position at Western & Southern Life?
Overview :
Summary of Responsibilities :
The intern will assist the IT Cloud Contact Center Team in making changes to the core applications that power the service and Contact Center organization(s) supporting the breadth of the W&S family of companies. You will learn the platform, partner with the business to gather requirements, ideate, design, implement and support new functionality.
Responsibilities :
Position Responsibilities :
- Gathers requirements, documents and actively participates in design and other planning sessions.
- Utilizes programming tools effectively to ensure accuracy and enhance productivity.
- Assembles and analyzes data relating to current Contact Center systems as a means of driving modern change across the new platform.
- Consults and / or advises business unit associates by written and / or oral communication on inquiries concerning existing or proposed systems.
- Participates in team meetings.
- Within 3 months, be familiar with the Western & Southern Financial Group Contact Center platform.
- Within 3 months, be familiar with the Western & Southern Contact Center landscape.
- Within 1 month, be able to perform basic tasks as assigned by the Systems Manager.
- Performs other duties as assigned by management.
Qualifications : Selection Criteria :
Educational Requirements :
Computer skills and knowledge of hardware & software required :
Certifications & licenses (i.e. Series 6 & 63, CPA, etc.) :
