Bilingual Key Account Manager in South Florida

JR0124624 - Miami, FL

Key Account Manager - Bilingual (English/Spanish) – South Florida & Puerto Rico

Are you ready to accelerate your career with a global leader in financial services? Are you energized by developing leads into new agent partners and both creating and maintaining strong business relationships? Then it’s time to join Western Union as a Key Account Manager!

Western Union powers your pursuit. 

In this role, you are responsible for generating new agent network relationships and managing existing agent relationships for Western Union to align with delivering on sales goals. 

Role Responsibilities 

• Develop and expand new agent network relationships within the assigned geographic area, including multi-state opportunities. This includes identifying and securing omni-channel opportunities—across retail, digital, and hybrid models—as well as negotiating new contracts.
• Maintain and support existing agent relationships by managing contract renewals, providing business support, and monitoring network performance.
• Serve in a consultative capacity to manage partner relationships, drive product cross-selling, and increase revenue and transaction volume while optimizing overall profitability.
• Collaborate with internal teams to design and execute business development initiatives, marketing campaigns, events, and implementation efforts.
• Generate and analyze reports to proactively identify growth opportunities and assess potential risks.
• Promote and sell the full range of Western Union portfolio brands and services.
• Provide day-to-day operational support to accounts within your designated regional territory.
• Responsible for achieving monthly, quarterly, and annual sales and revenue goals.
  
  

Role Requirements  

• 5–7 years of experience in sales and relationship management, preferably in a field-based role.
• Proven ability to generate and close new business to meet or exceed growth targets within a defined territory.
• A self-motivated, results-oriented professional with a strong "hunter" mindset and executive presence.
• Excellent negotiation, communication, and presentation skills.
• Ability to manage portfolio of accounts and projects simultaneously in a fast-paced environment. 
• Consistent track record of meeting or exceeding sales quotas and receiving positive customer feedback. 
• Experience in the check cashing industry is highly preferred.
• Bilingual in English and Spanish required. Fluency in English is required.
• Bilingual/bi-cultural experience is highly desired.
• Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory.
• Prior money transfer or financial services experience is preferred.
  
  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Salary

The base salary range is $95,000 - $110,000 USD per year, total on target compensation includes a base salary plus a commission incentive that aligns with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Medical, Dental, Vision, and Life Insurance
• Flexible Time off
• Tuition Assistance Program
• Parental Leave
• 4% Western Union Contribution to 401K
  
  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.