What are the responsibilities and job description for the Medical Phone Receptionist position at Western Vascular Institute?
Medical Phone Receptionist
Job Description
We are seeking a part-time detail-oriented individual with excellent communication skills to join our team at Western Vascular Institute. You'll play a vital role in delivering exceptional patient care by managing incoming calls, scheduling appointments, and assisting patients with their inquiries.
As a Medical Phone Receptionist, you should combine a pleasant personality with a dynamic professional attitude. Our ideal candidate has a solid customer service approach and can work efficiently in a fast-paced environment with the ability to multi-task. Ultimately, you should be able to ensure you provide professional and compassionate service to our patients.
Responsibilities
- Answer and manage incoming calls in a professional and courteous manner.
- Schedule, confirm, and reschedule patient appointments.
- Provide general information to patients about our services and policies.
- Verify patient information and update records as needed.
- Collaborate with medical staff to ensure smooth patient communication.
- Handle a high volume of calls with efficiency and empathy.
- Ensure company’s policies and security requirements are met.
Skills Experience
- High school diploma or equivalent.
- Prior experience in a medical office or similar setting is preferred.
- Strong communication and organizational skills.
- Ability to multitask and work well under pressure.
- Familiarity with medical terminology/Vascular is a plus.
- Proficiency in using phone systems and EMR systems. (NextGen preferred.)
Benefits
- 401(k)
- 401(k) matching
- Paid time off
- Paid sick time
Compensation will depend on experience and can be discussed during the interviewing process.
We are willing to train a candidate who possesses the most dynamic personality and willingness to learn. We are looking for a long-term employee, someone who is a true team player and wants to work and be a part of our exceptional team.
