Program Manager

Westfall Technik is a global holding company which provides innovative plastics manufacturing solutions to the healthcare, consumer package goods and light industrial vertical markets. The site locations, operating within the Westfall Technik enterprise, are internationally aligned with unmatched global reach in the industry. Our proprietary Stacked Integration Model enables us to operate leveraging a high degree of specialization, extensive capacities in end-to-end design, production and assembly, and first-class references in high-end manufacturing.

ONE WESTFALL

Competitive advantages such as vertical integration, speed-to-market and advanced manufacturing systems allow us to streamline our processes and be a complete solution provider positively impacting our customers' business. We are powered by experienced people with diversified capabilities and specialties. We pride ourselves in developing customized solutions with precision and care. So, while there is complexity to what we do; we simplify the process to deliver a customer experience that is enjoyable and easy; providing a single point of accountability.

ALL IN.

This simple phrase captures what Westfall Technik is all about. The statement embodies the company's commitment to total support, complete manufacturing capabilities and its bold approach. It is our internal rallying cry. It is our philosophy. Nothing half-hearted.

Team Members (and Customers) can be confident that this mantra drives the organization to be nimble, scalable and comprehensive no matter how complex the customers' challenge.

We look forward to having an interesting conversation with you.

JOB DESCRIPTION

Title : Program Manager

Position : Exempt

Location : Ansonia, CT

Manager : Yes

Reports to : General Manager

SUMMARY OF ROLE

The Program Manager manages and coordinates customer projects at Westfall Sites, including new customer projects, transfer projects, sustaining engineering support, and site / company Continuous Improvement Projects. The Program Manager works directly with Westfall Customers, and closely with Sales Team, Quoting Team, Tooling Sites (internal and external), Site Manufacturing / Engineering / Quality Teams, and Customer Service Team to drive projects from award through validation and into production.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Overall responsibility for customer and internal projects from award through production launch.
• Deliver new projects through all phases of development and production to meet company on time delivery, quality and profitability expectations.
• Develop full understanding of site procedures, systems, and personnel to efficiently manage projects of varying scope.
• Develop and maintain project plans, communication plans, action trackers for all projects
• Responsible for the development and maintenance all site related documents and systems (i.e. BOMs, mold numbers, item masters, engineering project books, post mortem meeting minutes, etc.)
• Schedule and manage all customer and internal / site meetings as required.
• Consulting with the customer's technical personnel on product design, materials selection, and quality requirements.
• Responsible for scheduling and executing customer validations in conjunction with manufacturing and quality teams
• Work with external suppliers (i.e. tooling suppliers, resin suppliers, automation / equipment suppliers, packaging suppliers) to drive project success. Track all vendor activities to determine priorities, manage resources, and assure on-time delivery.
• Estimates or revises costs on existing or new molding / assembly programs and directs modifications and changes to existing molds from customer revisions.
• Responsible for tracking all active projects and communicating status to senior management.
• Facilitate technical and problem-solving discussions with customers, suppliers, and internal Subject Matter Experts to determine root cause of technical issues to solve problems.
• Initiates and drives RFQ's for tooling purchases, tooling repair process, qualification part orders, as well as tracking delivery of all purchases related to tooling or qualifications.
• Continually seeks opportunities to increase customer satisfaction by developing / building lasting client relationships through building a knowledge base of each client's business, organization and objectives.
• Establish, track and report on performance to project budgets using common finance metrics and planning tools
• Complies with ISO 13485 procedures and policies.
• Complies with all safety procedures and policies.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

ESSENTIAL FUNCTIONS AND PHYSICAL

WORK ENVIRONMENT

The work environment is usually in an office within a manufacturing facility with moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.