What are the responsibilities and job description for the IT/Admin Support Technician position at Westfield Egg Farm?
Description
In this entry-level position, the IT/Admin Support Technician will provide support across the company’s IT platforms (software and hardware) and assist other departments with their administrative needs. This position will provide both IT and administrative support, troubleshooting, and training to the company’s users. The role will work in conjunction with the IT Administrator on IT-related projects and tasks as needed. The IT/Admin Support Technician will be in complete support of and willing adherence to Westfield Egg Farm’s mission, vision, and core values. Applicant must hold these standards as his/her own.
Essential Duties
In this entry-level position, the IT/Admin Support Technician will provide support across the company’s IT platforms (software and hardware) and assist other departments with their administrative needs. This position will provide both IT and administrative support, troubleshooting, and training to the company’s users. The role will work in conjunction with the IT Administrator on IT-related projects and tasks as needed. The IT/Admin Support Technician will be in complete support of and willing adherence to Westfield Egg Farm’s mission, vision, and core values. Applicant must hold these standards as his/her own.
Essential Duties
- General IT support for both office and operations
- System administration – security system, phone system, Microsoft Dynamics NAV, camera system, WiFi access points
- User training – security system, computer, software, phone, cybersecurity, etc
- Documentation – maintain accurate and informative records about systems, processes, and completed work
- Licensing – maintain appropriate licensing for O365 users and other subscription-based systems
- Complete additional duties from various departments as assigned
- Network configuration, setup, and maintenance
- Good written/verbal communication and presentation
- Professionalism
- Self-Confidence
- Ability to Multi-task
- Self-motivated
- Impeccable data entry skills
- Detail oriented
- Ability to work well independently and within a team
- Knowledge and interest of technology, spreadsheets, and accurate data
- Microsoft Office proficiency
- Resiliency
- Generally proficient in computer applications
- 1 year(s) of problem-solving IT-related experience
- Associate’s degree or IT certifications (CompTIA A , CompTIA Network , CompTIA Security or equivalents)
- Experience in SQL/data extraction, VBA, and networking a plus
