Procurement Operations Professional

Job Summary

JOB DESCRIPTION

The Procure-to-Pay (P2P) Lead will be responsible for overseeing the end-to-end procurement request processes, ensuring efficiency, compliance, and seamless integration across systems. This role will manage supplier catalogs and e-catalogs, optimize indirect buying channels, and support business unit users by providing training and guidance on procurement technologies. Additionally, the P2P Lead will collaborate closely with accounts payable to resolve mismatched purchase orders, handle integration errors, and manage supplier master data updates to ensure accuracy and consistency. This role will also work alongside category managers to ensure that purchase orders are correctly linked to newly executed contracts, supporting contract compliance and spend management.

Job Responsibilities

• Oversee End-to-End Procurement Process – Manage and optimize the procurement request lifecycle, ensuring efficient processing, compliance, and alignment with company policies using Procurement Source-to-Pay (S2P) technology.
• Supplier Catalog and E-Catalog Management – Maintain, update, and optimize supplier catalogs and e-catalogs ensuring accurate pricing, item availability, and seamless integration with procurement workflows.
• Procurement Technology Training & Support – Provide training and ongoing support to business unit users on procurement technology functionalities, ensuring smooth adoption and efficient transactional execution.
• PO and Contract Compliance – Assist category managers in ensuring that all purchase orders are correctly linked to newly executed contracts, driving contract compliance and accurate spend tracking.
• Integration Error Handling – Monitor and resolve any data integration issues between S2P technology and Oracle, ensuring accurate transmission of procurement and financial data.
• Accounts Payable & PO Matching – Work closely with the AP team in Oracle to identify and resolve mismatched purchase orders, invoice discrepancies, and payment delays, ensuring timely and accurate financial transactions.
• Supplier Master Data Management – Maintain and update supplier master data in S2P suite and Oracle, ensuring accuracy, consistency, and compliance with regulatory and internal policies.
• Process Optimization & Continuous Improvement – Assist in identifying process inefficiencies, recommend system enhancements, and collaborate with IT and finance teams to drive automation and best practices.
• System Governance & Compliance – Ensure adherence to procurement Policies, compliance standards, and financial controls, leveraging reporting tools in S2P technology and Oracle to monitor key performance indicators (KPIs).
• Stakeholder Collaboration & Issue Resolution – Act as the P2P subject matter expert, partnering with procurement, finance, IT, and business teams to address process bottlenecks, improve user experience, and ensure seamless procure-to-pay operations.
  
  

Job Qualifications

• 4-7 years of experience in procurement operations, accounts payable, or P2P process management.
• Hands-on experience with Zycus or a similar P2P platform and Oracle Financials (ERP), with a strong understanding of system integrations, procurement workflows, and accounts payable processes.
• Bachelor’s degree in supply chain management, Business Administration, Finance, or a related field.
• Proven ability to manage supplier catalogs, resolve procurement-related discrepancies, and support end-users, with experience in training, troubleshooting, and optimizing P2P processes.
• Strong analytical, problem-solving, and stakeholder management skills, with the ability to collaborate cross-functionally across procurement, finance, IT, and business teams to drive process improvements.
  
  

Location

Hybrid defined as three or more days per week in the office

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning
  
  

Technical Skills

• Procure-to-Pay Technology Suite experience
• Analytical Skills
• Business Process Improvement
• Continuous Improvement Process
• Accounts Payable Knowledge
• Spend Management Software
• Data and Analysis Reporting
  
  

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Equal Opportunity Employer

United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.