Front Desk Receptionist/Office Assistant

Job Overview
We are an industry leader in community association management looking for an energetic and talented Receptionist to join our team and grow your career.

We want to hire a team member that shares our vision, values and commitment to superior customer service. This role is responsible for providing clerical and administrative support to the Westford team. If you are a detail-oriented self-starter with a desire for career advancement, we want to meet you!

Job Duties and Responsibilities
The position requires an individual that is customer-service oriented, well-spoken and can multi-task at a quick pace. Primary duties for this role are to process client mailings, direct walk-in clients in a friendly and welcoming manner, and distribute incoming mail to appropriate team members.

This position is fully in-office, five days per week.

Duties include but are not limited to:

• Process electronic and hard copy mailings for the office and Associations.
• Proof communications for errors.
• Receive, respond to and direct incoming calls from owners, Board members and vendors; high volume phone traffic.
• Monitor and respond to emails and voicemails promptly and courteously.
• Data entry.
• Process client clubhouse rentals and payment.
• Process item requests and forms from owners (parking permits, key fobs, etc.).
• Keep work-space and front lobby organized and maintained. Alert Office Manager of low supplies and assists in supply stocking and distribution.
• Greeting visitors and receiving/distributing packages as needed.
• Open, sort and organize all incoming mail received by USPS.
• Scan mail to create PDF versions of contents.
• Attach PDFs to email and attach/send to appropriate team members accordingly.
• Process returned mail (submit notice to recipient requesting address update, not customer profile).
• Other duties, as assigned.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this role. Management reserves the right to add, modify, change or rescind the work of different assignment positions.

Requirements, Knowledge and Skills

• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Great attention to detail and organization.
• Knowledge of Microsoft products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Interpretation and completion of verbal and/or written instructions at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of company policies, procedures, and forms.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time-critical prioritization skills.
• Must be a quick study in computer-based programs (training to be provided).
• Must be willing and able to perform in a fast-paced environment.
• Must be a self-starter and able to work independently after appropriate training.
• Must be able to reliably commute to work in-office full time.

Education and Experience:

• High School Diploma or GED Required.
• 0 - 3 years of directly related or closely related experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Hours of Operation:

Business hours are Monday through Friday 9:00 am - 5:00 pm. Overtime may be required based on company needs.

Pay Rate: $17.00 - $19.00 per hour

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Vernon Rockville, CT 06066 (Required)

Work Location: In person

Salary : $17 - $19