Labor Relations Specialist

Company Description

Westgate Las Vegas Resort & Casino is a premier destination offering luxury accommodations, award-winning dining, and thrilling casino action just one block from the famous Las Vegas Strip. As part of Westgate Resorts, we provide unforgettable vacation experiences across the country, from the sandy beaches of Florida to the snow-capped mountains of Utah. A leader in the timeshare and hospitality industry, Westgate offers affordable and diverse getaway options for every family and every budget. Whether guests seek high-energy entertainment in Las Vegas or a relaxing retreat at one of our other premier destinations, we deliver exceptional service and lasting memories.

Job Description

The Labor Relations Specialist will provide general administrative support for the Labor Relations and Team Member Services (TMS) management staff, including but not limited to team member and/or labor relations matters, unemployment claims, and work certifications/licenses. Maintain department records/files (hard copy and electronic). Follow standard operating policies/procedures and ensure compliance with deadlines and regulations. Assist Team Member Services (TMS) department staff with other departmental operational duties and projects as assigned. Assist with day-to- day operation of the department.

ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)

• Provide direct administrative support to the Labor Relations Manager and the Executive Team Member Services Director
• Conduct intake meetings with team members
• Process Suspension Pending Investigation documents and schedule Due Process Meetings
• Record Due Process Meeting notes
• Maintain Labor Relations and/or grievance case files
• Provide administrative support for team member on labor relations matters
• Review, respond, and provide supporting documentation for unemployment claims
• Maintain records and ensure that team members are compliant with all work certification and licensure requirements
• Assist team members, managers, and visitors to the TMS office
• Position requires high volume of incoming and outgoing phone calls
• Provide general support of TMS-related functions as needed
• Perform all duties and responsibilities in compliance with Company and departmental confidentiality standards
• Provide training support for all Labor Relations subject matters.
  
  

Qualifications

PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS, AND ABILITIES)

• Ability to listen effectively, read, write, speak, and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance.
• Ability to relate/communicate with other team members and all levels of management.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Excellent customer service skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions, and/or offering assistance giving accurate information regarding plans, policy, or procedures within guidelines.
• Ability to deal with a number of problems requiring initiative and good judgment.
• Ability to effectively use computer systems/programs to perform duties, including but not limited to ADP and Microsoft Office.
• Bilingual in English and Spanish required
  
  

Additional Information

Experience Requirements

• Minimum of one (1) year of experience in Human Resource environment.
• Must be proficient in Microsoft software
  
  

Education Requirements

• High school or equivalent.