What are the responsibilities and job description for the Front Desk Agent PM Shift position at Westgate Resorts?

Job Description

There are no do-overs with vacations. As the Front Desk Agent , you know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every guest interaction. You enjoy helping others and find problem solving and finding solutions rewarding. You thrive in a fun and fast paced environment. If this sounds like you, this position may be the perfect fit. Apply today and take the next step towards being a part of an award-winning company and brand!

Greet, register, assign rooms and issue room keys to guests.
Maintain accurate records of room availability and guest accounts.
Calculate bills, collect payments, and make necessary corrections required.
Listen to guest complaints and strives to find solutions in a timely manner.
Answer guest questions and provide accurate information about property and surrounding areas.
Adhere to Westgate’s company core values : Integrity, Passion, and Work Ethic.
Other duties as assigned by leadership team.

Qualifications : Qualifications

Prior customer service and hospitality experience is strongly preferred but not required.

Experience working in customer facing industries such as hotel, resort, medical, banking, airlines, etc.

Strong computer skills and comfortable learning new reservation software and technology.

Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.

Fast learner with a strong attention to detail.

Excellent verbal & written communication and interpersonal skills.

Ability to read, write and speak English conversationally.

Enjoys working in a fun face paced environment.

Must be able to work holidays and weekend.

Must occasionally be able to lift and / or move up to 25 pounds.

Must be able to stand for long periods of time.

Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.

Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

Discounted Ski pass benefit (while supplies last).

FREE Ski & Snowboard and Mountain Bike equipment Rentals.

FREE garage parking.

Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).

2.00 in meals in Team Member Breakroom.

Comprehensive health benefits – medical, dental and vision.

Paid Time Off (PTO) – vacation, sick, and personal.

Paid Holidays.

401K with generous company match.

Get access to your pay as you need it with our Daily Pay benefit.

Wellness Programs.

Tuition Assistance.

Employee Assistance Program (EAP).

Advancement & development opportunities.

Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer . __ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

Compensation : 19-$19

Salary : $19

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