What are the responsibilities and job description for the Front Desk Manager position at Westgate Resorts?
Company Description
Westgate Cocoa Beach Resort allows you the amazing opportunity to enjoy the Florida sunshine, cool breezes, and spectacular oceanfront views in world-famous Cocoa Beach, while assisting guests who arrive to enjoy our spacious suites, along with easy access to white-sand beaches and area attractions such as the Cocoa Beach Pier and Port Canaveral. As a member of the Cocoa Beach team, you will help provide guests an unforgettable vacation getaway at our friendly tropical beachfront resort.
Job Description
As a Front Desk Manager, you will:
- Supervise multiple Supervisors and Team Members in the Front Office, and Guest Services
- Interview, hire, and train team members
- Plan, assign, and direct work to team members; appraise performance; and implement rewards and disciplinary actions as needed
- Run rooms report and verify rates
- Perform nightly bucket check
- Check-in and out guests
- Check all Front Desk transactions and make corrections if necessary
- Complete a Night Audit task sheet and pass along from PM Shift
- Write vouchers, run folios, run calculator tapes on all vouchers, and balance with the daily report in preparation for the accounting department
- Generates revenue via the room upgrade program
- Consistently monitor the company service score platform (Medallia) and build tactics to grow service levels in Medallia, TripAdvisor and other online platforms
- Resolve guest concerns utilizing luxury and Forbes service standards.
- Examine department activities for compliance with management plans and policies
Qualifications
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Requirements
- 2 years of supervisory experience in hospitality setting.
- Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
- Must be able to work weekends, holidays and have full flexibility to work varying shifts.
- Valid Driver’s License.
- Excellent customer service skills.
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
