What are the responsibilities and job description for the Telesales Lead Team Member position at Westgate Resorts?
Company Description
Hourly rate: $16/hour
About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!
Job Description
The Telesales Inbound/Lead Team Member Position requires team members to answer and manage all calls and owner online inquiries via the CSD WebClient that are designated to the Telesales Department. Calls and CSD WebClient inquiries must be vetted and transferred to the appropriate team member for further services in the form of sales or respective departments for services as needed by the owner. Team members are to conduct distribution of sales-related calls (leads) to sales team members in a fair manner and in compliance with the “Inbound Lead Rotation Roster.”
Duties and Responsibilities:
- Received all inbound calls
- Assign potential leads
- Provide daily and weekly reports of assigned leads
- Manage the Telesales CSD WebClient
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
High School diploma or general education degree (GED); or three months sales related experience and/or training; or equivalent combination of education and experience.
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
Salary : $16
