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Program Director

Westhab Inc.
Queens, NY Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/6/2025

Job Description

Job Description

JOB DESCRIPTION

JOB TITLE : PROGRAM DIRECTOR

FLSA : EXEMPT

DIVISION : SERVICES

REPORTS TO : ASSISTANT VICE PRESIDENT, SERVICES

LOCATION : QUEENS, NY

SALARY : $85,000 - $95,000

BENEFITS AND PERKS

  • Sign-on and Retention Bonus of $1,000
  • Medical, Dental, and Vision insurance is available after 30 days, with up to 85% covered by the employer.
  • Paid vacation, sick leave, and personal time
  • Tuition reimbursement
  • Life insurance
  • Pension plan and voluntary 403(b) plan
  • Employee loan program
  • Opportunities for staff development and promotions

SUMMARY

The Program Director is responsible for the overall administration of the NYC homeless shelter. Provides leadership for the day-to-day operation of the social services and security operation of the facility, as well as program accountability to ensure service goals are met or exceeded. Proof of COVID-19 vaccine is required.

DUTIES / RESPONSIBILITIES :

  • Oversees all aspects of program operations to ensure the program's success in meeting client needs.
  • Ensures compliance with DHS outcomes regarding placements, long-term stayers, placement retention, facility standards, Westhab’s performance, and quality assurance measurements.
  • Oversees process, census, vocational services, case management, facilities, security operations, and housing placement services.
  • Hires and reviews the performance of all management staff.
  • Ensures operations comply with regulatory requirements (State OTDA / DHS / Westhab).
  • Provides leadership and direction to management staff, including the Director of Social Services, Facility Manager, Security Manager, Driver, and permanent housing placement staff, ensuring support is in place to ensure the success of the shelter.
  • Interfaces with the community, neighborhood associations, and other local service providers.
  • Drives and monitors program results
  • Completes program status reports
  • Creates and monitors program corrective action plans when needed
  • Ensures that support is provided to the Security Manager relating to the Collective Bargaining Agreement
  • Ensures that the security operations department is adequately staffed
  • Monitor overtime hours for security operations personnel
  • On Call 24 hours / 7 days a week
  • Other duties as assigned.
  • REQUIREMENTS :

    Master’s Degree preferred. A bachelor's degree is required in human services or a related field. At least 4 years of supervisory experience operating a DHS shelter is preferred. Strong administrative skills and an understanding of residential operations are required. Experience in program management and knowledge of OTDA and DHS regulations are required. Proficient in working in CARES

    AGENCY PROFILE & EMPLOYEE EXPECTATIONS :

    Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

    Salary : $85,000 - $95,000

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