Business Travel Sales Manager

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

We are seeking a dynamic and highly proactive Business Travel Sales Manager at the Westin Cleveland to drive revenue growth and expand our corporate client base. This role requires a go-getter mentality, relentless prospecting, and a strategic approach to capturing new business. The ideal candidate will take full ownership of business travel sales efforts, anticipating market trends and aggressively securing new accounts to exceed revenue goals.

Responsibilities

• Results Oriented: Emphasizes a focus on achieving and surpassing sales goals.
• Strategically identify, solicit, and secure new business travel accounts through proactive outreach, networking, and relationship-building.
• Leverage market insights, negotiate profitable contracts, and deliver exceptional customer service, ensuring repeat business and brand loyalty.
• Exceed business travel revenue goals by implementing a results-driven sales strategy, including proactive telephone prospecting, outside sales calls, site inspections, and persuasive written communication.
• Develop and maintain strong relationships with key decision-makers in corporate travel programs, consistently positioning the hotel as the premier choice for business travelers.
• Drive revenue by effectively selling all facets of the hotel, ensuring a compelling and customized approach tailored to each client’s needs.
• Take initiative in handling all aspects of account management, ensuring detailed follow-ups and seamless execution from initial solicitation to contract closure.
• Collaborate with internal teams to guarantee exceptional service delivery, ensuring long-term client satisfaction and retention.
• Prepare and deliver engaging sales presentations, negotiate contracts, and close high-value deals with confidence.
• Stay ahead of market trends, competitor offerings, and evolving client needs to proactively adjust sales tactics and maintain a competitive edge.
• Represent the hotel at trade shows, networking events, and industry conferences, proactively positioning the property as a leader in business travel accommodations.
• Participate actively in daily sales meetings, strategy sessions, and ongoing training to continually refine sales skills and market insights.
• Demonstrate a strong work ethic, reliability, and the ability to work independently while contributing to the broader success of the sales team.
• Perform any other duties as assigned to drive revenue and market share

Qualifications

• Bachelor’s degree preferred.
• Minimum of 3 years of proven hotel sales experience, with a strong background in business travel sales.
• Demonstrated ability to proactively prospect, negotiate, and close sales with corporate travel accounts.
• Deep knowledge of market trends, competitor strategies, and key corporate travel buyers.
• Expertise in sales tools such as Microsoft Office, TravelClick, Lightspeed, and CRM platforms.
• Strong revenue management skills and the ability to develop and execute strategic sales plans.
• Exceptional communication and presentation skills, with the ability to engage, persuade, and build lasting client relationships.
• Self-motivated, goal-oriented, and able to work autonomously while thriving in a team-driven environment.
• Ability to adapt sales strategies to evolving market conditions and corporate travel trends.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

 

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.