Bellman

JOB TITLE: Bellman/Valet

DEPARTMENT: Front Desk

REPORTS TO: Front Office Manager

BASIC PURPOSE: Perform duties of Bellman, Valet, and Shuttle Driver, assisting guests upon Welcome and Farewell, and as needed.

ESSENTIAL FUNCTIONS:

• Warmly greet guests as they arrive at hotel’s entrance. Provide description and costs of available parking options.
• Provide luggage assistance to hotel guests.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Safely Park and retrieve vehicles of guests who have selected the option of valet parking. Inspect vehicles for damage prior to receiving and/or returning them to guests.
• Perform pick-ups and drop-offs at the airport for the guests in a timely and courteous manner.
• Securely store luggage for hotel guests.
• Maintain the designated stations in the lobby, standing alert to be easily located by guests or front office associates.
• Open doors while guests are being greeted in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby and baggage room. Clean entrance doors and windows during slow periods.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts.
• Deliver messages, dry cleaning, etc. to guest rooms as requested.

Knowledge and Skills:

Education: High school education or equivalent.

Experience: High guest contact experience preferred.

Skills and Abilities:

• Ability to communicate with guests and respond to questions.
• Knowledge of hotel services, local area events and activities.
• Ability to drive both vans and automobiles required. Must be 21 years of age.
• Possession of valid driver’s license and excellent driving record, as verified by a Motor Vehicle Report, required.
• Ability to operate vehicle with manual transmission preferred.

ENVIRONMENT: Physical Job Requirements (for essential functions only)

• Lifting/Pushing/Pulling/Carrying: Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs. of various sizes of luggage, packages, coolers and boxes
• Bending/Kneeling: Must be able to bend to lift luggage, packages, coolers and/or boxes that weigh up to 60 lbs.
• Mobility: Continually walking, standing, lifting or pulling, 90 to 95% of time, large step into van.
• Continuous Standing: Continuous standing 95% of time.
• Work Environment Inside: 80% of eight-hour shift. Outside: 20% of eight-hour shift.
• Equipment Operation Vehicles, 20% of eight-hour shift.'

Continuous Standing: Must be able to stand continuously for up to eight hours at a time in different weather types.