Accounts Receivable Income Auditor

The purpose of the Accounts Receivable Associate is to assist the accounts receivable function in direct billing, credit checking clients, billing guests, handling collections and ensuring a high level of performance and accuracy. Maintain receivables within acceptable guidelines. Assist guests with billing problems and questions.

Essential Job Functions
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· Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

· Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

· Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

· Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

· Pulls tickets and make legible copies to be filed in Group Ticket File, by date.

· Maintains all files for incoming groups.

· Makes sure all necessary information is contained in file before arrival date, according to department policy

· Verifies those deposits, if any are logged on Group Billing Sheet.

· Charges c/c deposits if not already charged.

· Notes any information still not received. Files should first be given to Controller to verify credit information.

· Assists with direct bill applications.

· Responsible for inputting guest satisfaction survey results and meeting planner survey results.

· Assists guests with any billing related inquiries and documentation, and act promptly to resolve any billing problems.

· Operates fairly complex computer systems, read, input, interpret, retrieve, and provide information on data in computer system. Understand and operate telephone system and complete accounting work using a 10 key adding machine.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person