What are the responsibilities and job description for the AM Server- The Westin at The Woodlands position at Westin Woodlands?
Overview
The Server will be responsible of serving food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
Responsibilities
ESSENTIAL JOB RESPONSIBILITIES:
- Take guests orders using POS system and serve all food and beverage requests, using suggestive selling techniques.
- Clear tables during service.
- Control guest checks and secure proper payment.
- Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.
- Wipe down surfaces and maintain proper condition and cleanliness of dining areas and servicing equipment.
- Accurately report tips and hours each shift using proper documentation.
- Familiarize themselves with menu and maintain knowledge of beer/wine offered.
- Ensures final quality check on food and beverage prior to serving the guests.
ADDITIONAL RESPONSIBILITIES:
- Work in a cooperative and friendly manner with fellow employees, set a positive example.
- Provide the highest level of guest service to the hotel’s clients.
- Maintain professional attire and personal hygiene.
- Maintain a clean, neat and orderly work area.
- Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
- Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
- Promptly report substandard (unsafe) conditions to Supervisor.
- Promptly report accidents, injuries, property damage or loss to Supervisor.
- Inform management promptly of any work-related problems or guest complaints.
- Promote the hotel through goodwill, courtesy and a positive attitude.
- Attend all scheduled training classes and meetings.
- Continue to learn and grow in your position.
- Perform any reasonable request as assigned or directed by management.
- Provide for a safe work environment by following all safety and security procedures and rules.
- Assist person(s) with a disability.
- Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
- Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including nights, weekends, and holidays.
Qualifications
EDUCATION AND EXPERIENCE REQUIREMENTS:
- High school or equivalent education preferred.
- At least one year of experience as food server in full-service restaurant is required.
- TABC and Food Handler certifications required.
Marriott or similar branded, full-service hotel experience preferred
#WestinWoodlands
