What are the responsibilities and job description for the Guest Room Attendant- The Westin at The Woodlands position at Westin Woodlands?
Overview
The Guest Room Attendant is responsible of cleaning guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale. You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors, and public areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming, and encourage comfort at The Westin at The Woodlands.
Responsibilities
Enjoy working in a fast pace environment while having an impeccable eye for detail. Share your passion and knowledge to ensure completion of all cleaning responsibilities. Responsible for safety, cleanliness, sanitation, and organization of guest rooms, corridors, housekeeping linen and storage closets, and public areas. Organize and stock cleaning cart and organize linen closets on floors assigned. Complete accurately, and in a timely manner, any assigned paperwork. Ensure back of house is clean. Ensure all soiled linen is placed in back of house landings. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met .
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours - including weekends and holidays, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others preferred. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail.
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