What are the responsibilities and job description for the PBX Operator - The Westin at The Woodlands position at Westin Woodlands?
Overview
You will warmly and enthusiastically greet all incoming calls and assist callers with answers to their questions and ensure their calls are forwarded to their desired location. You are also an integral member of The Westin team that handles emergency situations by acting as the communication center and dispatcher for the emergency response team.
Responsibilities
Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a fantastic, welcoming personality that can relate to guests and team members. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Calmly and confidently communicate with and dispatch appropriate emergency personnel.
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting with emergency situations. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English. A qualified applicant is a people person, who is flexible with their schedule, loves to serve others, knows how to multi-task and isn't easily flustered.
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