Accounts Receivable Supervisor

JOB DESCRIPTION

ACCOUNTS RECEIVABLE SUPERVISOR

DEPARTMENT: Accounting

EXEMPT/NON-EXEMPT: This is an exempt position.

OCCUPATIONAL SUMMARY:
Responsible for the supervision of Accounts Receivable (AR) Team. Coordinates and supervises the billing and collection of all resident and third party accounts. Performs a variety of accounting and billing functions to include processing third party reimbursement claims, primarily Medicare, as well as resident billing. Prepares and implements policies and procedures relative to billing functions and submits reports outlining claim status and personnel productivity. Develops complex AR-related reports for decision-making. Analyzes internally and externally developed reports and recommends solutions and opportunities for improvements to departmental and senior management. Works with AR Team and residents to remedy billing issues and/or payments. Always model our core values of respect, passion, and professionalism, and be willing to assist, or use your authority, in holding all others accountable for doing the same.

DUTIES AND RESPONSIBILITIES:

Primary
1. Serve as the liaison and primary contact for Home Health Billing Clients.
2. Supervise staff through attendance tracking, adherence to policies and procedures, employee counseling and recruitment of competent and qualified staff. Works with Controller to assure proper training and to maintain positive staff morale.
3. Supervise collection process by writing collection letters in accordance to established policies and procedures. Coordinate submission of relevant documents to collection agencies/attorneys. Monitors Agency/Attorney activities and results. Complete monthly reports to Management.
4. Lead monthly AR variance review meeting, ensuring AR Days and other AR targets are met or exceeded.
5. Lead and coordinate resolution of issues related to billing and collection regulatory matters. Serve as the primary contact to regulatory bodies for AR Team and management in regards to billing issues.
6. Serve and coordinate the implementation of new billing software and or/upgrades, new facilities processing, and new technologies.
7. Review third party reimbursement changes and/or contract terms. Ensure accuracy and timeliness of billing system rate master files.
8. Coordinate annual rate update process to ensure that rate letters are distributed accurate and timely to residents and responsible parties.
9. Coordinate the completion of annual AR audit schedules.
10. Track, analyze trends and highlight for management any issues related to insurance denials, administrative adjustments, bad debt write-offs, etc. Ensure all account reconciliations are completed accurately and timely.
11. Coordinate and lead regular training and education meetings for AR Team and other staff members as needed.
12. Oversee cash receipt function to ensure daily cash deposits are prepared, recorded, and deposited timely.
13. Bill secondary payer claims (Medicaid and Commercial carriers) for Medicare Part A and B services.
14. Work with Accounts Receivable (AR) Team to ensure AR billing deadlines are met to ensure bills/claims are distributed and/or submitted timely with minimal errors.
15. Review and approve (within signature authority) all invoices for ancillary charges, private pay refunds, accounts balance write-offs, and adjustments.
16. Follow up on delinquent accounts to ensure timely and satisfactorily resolutions.
17. Research billing regulatory requirements and assist in the development of internal controls, policies, and procedures to ensure compliance.
18. Prepare, document, and update billing processes, policies, and procedures as needed to ensure the billing function operates effectively and efficiently.
19. Prepare and review monthly AR aging reports with AR Team
20. Develop complex reports related to AR function, utilizing spreadsheet and other proprietary software. Analyzes information to ascertain trends, resolve problems, and identify opportunities for improvement. Presents high level summaries of reports to departmental and senior management.

Secondary
1. Keep abreast of current Medicare/Medicaid billing rules and regulations and HealthMedx System updates through seminars, workshops and/or user groups.
2. Maintain an understanding of computer systems as they relate to billing and claim processing.
3. Provide billing support to the AR Team as needed.
4. Support the mission of Westminster-Canterbury by providing quality customer service.
5. Demonstrate initiative in offering to pitch-in and help others wherever needed.
6. Assist in carrying out the mission of Westminster-Canterbury in any way needed at the time. Cheerfully undertake other assigned duties.

EDUCATION, TRAINING AND EXPERIENCE:
1. Bachelor’s degree in related field or equivalent experience required. Medicare/Medicaid knowledge required.
2. Minimum of three years of healthcare billing and finance required, preferably in a long-term care environment.
3. Prior supervisory experience required.
4. Demonstrated knowledge of Microsoft Office Suite software and electronic billing is essential.
5. Demonstrated advanced analytical skills relating to AR billing and reporting.
6. Demonstrated advanced Excel knowledge and skill to create management reports by effectively manipulating data and presenting it in an understandable and useful format.
7. Ability to speak and write clearly and concisely over the telephone and in person required.
8. Excellent communication skills necessary to positively interact with residents, families, staff and others in order to effectively resolve patient account issues. Must be able to foster and maintain effective interdepartmental relationships. Must be able to function as a positive member of the leadership team. Must be able to instruct in an understandable manner. Requires the need to be able to deal professionally with residents, payor representatives, families, and coworkers.
9. Demonstrated competencies in leadership, organization, and planning. Must be able to handle multiple tasks simultaneously, react quickly under stringent time frames, and meet fixed deadlines. Must be able to clearly and concisely explain billing procedures and claims adjudication to AR Team, staff, residents, insurance companies, and/or family members. Must be able to develop and enforce AR policies and procedures, and organize materials in a presentable format. Must be able to organize workflow, prioritize tasks, research accounts, and work effectively and efficiency with minimal supervision.


PHYSICAL REQUIREMENTS:
• Sedentary work: must be able to perform computer work for six to eight hours per day, either standing or sitting.
• Must be able to file and retrieve documents from filing cabinets and storage area.
Hours may extend beyond normal business hours depending on operational needs.


RELATIONSHIPS:
Supervises AR Team
Reports directly to the Controller


Incumbent is expected to provide notice of thirty days should he/she wish to resign employment in good standing; unless otherwise agreed to by the supervisor.

Westminster-Canterbury on Chesapeake Bay operates 24 hours a day, 7-days a week to provide quality care for its residents. Westminster-Canterbury reserves the right to change or modify this job description at any time.

This job description identifies the general nature and level of work to be performed. It is not an exhaustive list of responsibilities, duties, or skills required of an employee. The organization reserves the right to change or modify this job description at any time.

Employment with Westminster-Canterbury on Chesapeake-Bay is at-will and may be terminated by either party at any time and for any reason, with or without cause and with or without notice.