Concierge Services Supervisor

Position Overview

Westminster-Canterbury on Chesapeake Bay is seeking a Concierge Services Supervisor to lead our dynamic Campus Concierge Team. This role oversees Starfish Pointe, our on-campus retail store, the Courtesy Desk, and The Hoy Center Healthcare Reception Desk. This position is integral to providing exceptional customer service and operational efficiency in a collaborative environment.

This hands-on leadership role involves staff scheduling, hiring, performance management, and budgeting, with occasional front-line coverage to ensure smooth operations.

Key Responsibilities

• Team Leadership: Hire, schedule, and manage the performance of the Campus Concierge Team, ensuring 7-day coverage.
• Budget Management: Develop and oversee budgets for Concierge Services and Starfish Pointe.
• Safe Deposit Box Management: Oversee safe deposit box access and files, coordinating with the CFO.
• Mailbox Coordination: Manage resident in-house mailboxes and USPS mailbox changes.
• Administrative Support: Assist departments with projects assigned by the General Services Operations Manager.
• Resident Directory: Coordinate and produce annual resident directories.
• Point-of-Sale (POS) Management: Oversee Full Count and POS systems, collaborating with Finance on reporting.
• Resident Database Oversight: Manage social census reporting and maintain accurate records in the health information system.
• Google Sheets Management: Update and manage Google Sheets groups.
• Concierge Services: Manage guest room reservations, dry-cleaning vendor coordination, and other concierge services.
• Retail Operations:
  • Purchase, price, and display merchandise, including groceries, health & beauty items, and gifts.
  • Monitor stock turnover, expiration dates, and merchandise displays.
  • Conduct and manage ongoing and annual inventory.
• Other Duties: Perform additional responsibilities as assigned.

What You Need to Succeed

• Education: College degree preferred; High School Diploma required.
• Experience:
  • Leadership and supervisory experience required.
  • Customer service, concierge service, and retail sales experience.
  • Familiarity with POS systems and cash handling.
• Skills:
  • Strong customer service and communication skills.
  • Proficiency in Microsoft Office and Google applications.
  • Administrative and organizational expertise.
• Appearance: Neat, clean, and professional.

Physical Requirements

• Ability to lift up to 25 lbs.
• Capability to stand and walk for extended periods.
• Ability to climb stairs and perform physical tasks associated with daily operations.

LIMITATIONS AND DISCLAIMER:

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee must possess the abilities or competencies to perform each function proficiently.  Continued employment remains on an “at-will” basis.

Westminster Canterbury on Chesapeake Bay is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, sexual preference, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.