Licensed Assisted Living Facility Administrator

About the Company - At Westminster Canterbury of Richmond, you can learn, grow and make a lasting impact on residents and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other! We offer:

• A comprehensive benefits package including health, vision, dental, life insurance, disability insurance and 403B retirement savings with company match.
• On-Site Amenities! Including a gym, fitness classes, Chesapeake Bank Branch, Employee Dining Room with discounted meals and an award-winning Child Development Center with a generous employee discount for both full and part-time employees!
• Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement, for both full and part-time employees!
• Paid Time Off

About the Role - JOB SUMMARY: Plan, organize, develop and direct the overall operation of assisted living areas in accordance with current state and local regulations that govern the facility and as may be directed by the Vice President of Resident Health Services to ensure the highest degree of quality care is maintained at all times. Provide support and resources needed to enhance the well-being of the residents, their families and those involved in their lives.

Responsibilities - MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES:

• Interview, hire, supervise, coach, evaluate, discipline and assist employees in setting and meeting performance goals.
• Develop and monitor performance and responsibilities of assigned staff while monitoring patterns.
• Provide leadership that fosters a team mentality, modeling the organization vision and mission while creating and preserving a strong framework for management team interaction and evidence-based decision making; practice internal as well as external public relations and customer service with staff, residents and those of the greater community of WCR and the Richmond market; model and promote the use of a common management vocabulary and language.
• Plan, develop, organize, implement, evaluate and direct assisted living operations, programs and activities and ensure compliance with applicable legal, regulatory and accreditation guidelines and standards.
• Direct and coordinate the functional interdisciplinary process to include working to plan, implement and monitor audits and develop any necessary plans for correction.
• Coordinate and support residents during times of transition to and from Assisted Living.
• Develop, maintain and update written policies and procedures that govern the day-to-day operations of assisted living.
• Lead the assisted living team to ensure operations are survey ready at all times.
• Adhere to required staffing levels to ensure compliance with Virginia Department of Social Services (VDSS) regulations.
• Prepare department budgets, statistical monthly report, and budget variance report; prepare specialized reports upon request.
• Continue ongoing communication with residents, families responsible parties, physicians and others as appropriate.
• Monitor occupancy levels and success indicators in assisted living.
• Lead Assisted Living Continuous Quality Improvement initiatives and fulfill committee responsibilities as outlined in the Quality Assurance Program for the organization.
• Problem solve and counsel residents, families and others as appropriate on issues which impact their daily lives.
• Facilitate support groups and/or arrange for educational opportunities for areas of concern for the residents or those involved in their care.
• Active member of the Corporate Safety Committee and Healthy Aging Resource Team (HART).
• Use and adapt to new technologies, computerized systems and processes, to impact productivity of department and services.
• Additional duties as assigned.

Qualifications - PHYSICAL REQUIREMENTS:

• Considerable amount of sitting, bending, standing and walking
• Ability to lift 25 pounds without assistance, 26 with manual or mechanical assistance

REQUIRED KNOWLEDGE, SKILLS AND ABILITY:

• Knowledge of VDSS standards for licensed assisted living facilities
• Ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel and the general public
• Ability to interpret, communicate and implement policies, procedures, regulations, financial records, reports, etc. to staff, residents, family members, visitors, and government agencies/personnel.
• Ability to make sound decisions and choices independently based on objective analysis of a situation and under pressure and/or adverse conditions
• Ability to lead and motivate staff to achieve the desired results
• Ability to work harmoniously with and supervise staff and develop/maintain good personnel relations and employee morale
• Ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc. that are necessary for providing quality care and maintaining a sound business operation
• Proficient verbal and written communication skills and ability to speak publicly in front of large or small groups
• Superior listening skills
• Ability to re-direct conversations
• Patience and compassion for residents, families and others
• Ability to multitask and handle interruptions throughout the day and be able to prioritize workload

DESIRED KNOWLEDGE, SKILLS AND ABILITY:

• Understanding and knowledge of culture change in the long-term care setting
• Knowledge of regulations related to safety and security

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in healthcare administration, business administration, social work or related field
• Valid license as an Assisted Living Facilities Administrator in the state of Virginia in good standing
• Two to four years’ management experience in related field
• Five years’ experience in long-term care or retirement community
• Certified Dementia Practitioner or obtained within one year
• First Aid and CPR certified or obtained within one month

DESIRED EDUCATION AND EXPERIENCE:

• Master’s degree in healthcare administration, business administration, social work or related field
• Certificate of successful completion of Direct Care Staff Training as a Nursing Assistant by VDSS
• Registration to practice as a Medication Aide in the state of Virginia
• Valid license as an Assisted Living Facility Preceptor
• Experience in a Continuing Care Retirement Community (CCRC)

REQUIRED BEHAVIORAL COMPETENCIES:

• High standard of integrity. Displays actions consistent with statements. Truthful; elicits trust and respect. Approachable and open to constructive feedback
• Strong leadership skills and ability; links long range strategic visions and concepts to daily work
• Strong sense of teamwork and cooperation; inspires team to meet challenges & implement strategy. Works cooperatively with others; success in building alliances within and among work units to achieve goals and objectives
• Discover and meet wants and needs of customers through a commitment to service orientation
• Sound judgment to make decisions promptly based on analysis of situations when dealing with challenges and/or with adverse conditions and to communicate them with clarity, purpose and commitment

Equal Opportunity Statement -Westminster Canterbury Richmond opened in 1975 and is a premier continuing care retirement community known for its tradition of service excellence. Our staff is a diverse group of approximately 650 professionals working in harmony to support our community and to uphold the mission and values of the organization.

If you want to work in an organization that is faith-based and mission-driven, that provides the highest level of care, holds staff accountable and makes a difference in people's lives, consider a career at Westminster Canterbury Richmond.

As one of Richmond’s Top Workplaces, we offer competitive salary along with perks including an onsite gym, fitness classes, on site banking, and an award winning on-site child education and care with a generous employee discount.