What are the responsibilities and job description for the Assistant Manager, Payment Services position at WeStreet Federal Credit Union / dba WeStreet...?
Embrace and exemplify the Credit Union’s core values of Trust, Integrity, Teamwork, and Making a Difference, ensuring new employees understand and adopt these values.
Serve as a subject matter expert within the Payment Services Department, offering guidance and support to team members as questions or issues arise.
Supervise and train Payment Services staff, providing ongoing guidance, support, and development to ensure optimal performance.
Prepare and manage staff work schedules, including approving all time through the payroll system for hours worked, sick leave, and vacation time.
Be fully cross-trained in all department tasks to ensure readiness to step in and cover responsibilities during emergencies and to effectively assist the team with their inquiries.
Foster and maintain a positive work environment that promotes high employee engagement, satisfaction, and collaboration.
Support the team in achieving individual and departmental goals, while working toward overall team success.
Oversee the production workflow within the Payment Services Department to ensure smooth and efficient operations.
Collaborate with the Payment Services Manager to maintain accurate and timely reporting.
Perform complex functions, including ACH, Inclearing, Mobile Deposits, ATM Deposits, Bill Pay, External Transfers, P2P, Stop Payments, Incoming Return Checks, Incoming/Outgoing Wire Transfers, Fraud Identification, Garnishments, Levies, Subpoenas, Research, and a deep understanding of the Core System (DNA).
Minimize potential losses due to fraud across all payment channels and ensure adherence to fraud prevention protocols.
Assist in updating and maintaining department procedures and policies to ensure consistency and alignment with the Credit Union’s mission, as well as regulatory requirements.
Contribute to the development and implementation of strategies aimed at improving payment processes and enhancing customer satisfaction.
Troubleshoot and resolve processing issues, member complaints, and operational challenges, ensuring high-quality service and safeguarding the financial interests of WeStreet Credit Union.
Stay current with training and compliance requirements, particularly in areas impacting ACH processing, through third-party service providers (e.g., EPCOR, NACHA).
Comply with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, OFAC, NACHA rules, and Regulation E.
Perform other duties as assigned and be available to work additional hours as necessary to meet department objectives, goals, and projects.
Experience
Required
Experience with automated financial systems, preferably Fiserv DNA, is required
3 year(s): Experience in a leadership role, ideally within a bank or credit union payment services environment, with prior direct or dotted-line supervisory experience.
Preferred
Experience in preparing general ledger transactions, posting entries, and performing general ledger reconciliation, preferably in a financial services or banking environment.
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