General Manager - Community Association Management

Westward 360 is looking to add a connected and well respected leader in the community association management industry that can help grow W360 into a national brand.

The General Manager will report to the SVP of Community Management and lead our growing Naperville and Tinley Park offices and suburban team. This role will focus on the following areas: Revenue and profitability growth, product superiority and strategic guidance within the Association Management division.

Westward360 is a leader in the Community Management industry, with locations across the map. We service condo, townhome, and homeowner associations, and provide rental management services to multi-family and single-unit properties.

What we offer:

• Compensation range of $90,000 - $120,000
• Monthly cell phone stipend
• Medical/Dental/Vision insurance
• Front loaded PTO
• 401k - Company match up to 4%
• Long and short term disability at no cost to employee

What you’ll do:

• Implement company vision, strategy and culture by promoting initiatives of the Board of Directors and SVP of Community Management.
• Aid CFO to develop and manage annual CAM budget for the division, ensuring financial targets are met.
• Identify revenue opportunities that add value to the client experience.
• Recruit, train, and mentor employees to build a skilled and motivated team.
• Develop, train and delegate to Directors the day-to-day management of the staff.
• Conduct performance evaluations for Directors and provide feedback for continuous development.
• Responsibility for the assignment/reassignment of accounts and portfolios as needed. Ensure manager ratios reach a minimum of 1.8 to 2.0 for all managers across CAM division.
• Provide strong leadership to staff, fostering a positive and productive work environment.
• Provide reporting to SVP on a bi-weekly basis of what is being done to encourage and capture Claims Processing, Project Coordination, Loan Coordination, CAM Fee Schedule Revenue.
• Work with SVP and Capital Coordinator to establish and verify schedule/project list and that projects managed by CMs are tracked and monitored.
• Assisting in organizing and leading weekly CAM Level 10 meetings delegated as SVP of CAM sees fit.. Incorporate any additional decision makers or cross-departmental staff for these as needed or helpful.
• Assisting in organizing and leading weekly CAM staff meetings, delegated as SVP of CAM sees fit.
• Work with Westward Pros to develop opportunities for additional maintenance market share within the portfolio..
• Assist EVP with strategies related to sales, including assisting in RFP responses, attending presentations, and work with the Onboarding team to enhance the new client experience.
• Analyze Net Promoter Score (NPS) feedback and implement solutions to address customer feedback with appropriate staff.
• Ensure escalation path via org chart is being followed; report if leaders are skirting this/not being accountable to their teams.
• Monitor opportunities/needs to shift teams, create new teams, and identify leadership potential amongst current staff.
• Help improve operations. Our company is growing! We need leaders that contribute in positive and meaningful ways that push the organization forward.

What you’ll need:

• 7 years of Community Association Management experience
• Proven success leading teams of 10 or more
• Self-motivated individual with an ability to work independently and within a team environment
• Excellent communication and presentation skills with varying degrees of leadership
• Experience with Google Workspace (Gmail, Sheets, Docs, Drive, etc.)

About Westward360:

Westward360 is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we’re your all-in-one real estate solution.

*Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.