What are the responsibilities and job description for the Move In Coordinator position at Westwood Village?
About Discovery Management Group
Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.
We offer rewarding career opportunities that include:
- Competitive wages
- Access to wages before payday
- Flexible scheduling options with full-time and part-time hours
- Paid time off and Holidays (full-time)
- Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
- 401(K) with employer matching
- Paid training
- Opportunities for advancement
- Meals and uniforms
- Employee Assistance Program
Our community is looking for a Move-In Coordinator to join our team.
Responsibilities:
- Greets prospective residents during the leasing process to begin to build rapport and trust in the relationship.
- Assists pre-leased residents with timely apartment access to measure for blinds, furniture, etc.
- Attends daily stand up meetings and provides accurate and timely communications regarding scheduled move in day with all department heads.
- Ensures apartment(s) are ready through verification of final cleaning and completion of punch list. Follows up with applicable requirements to ensure apartment is in an outstanding move in condition.
- Final walk through includes, placing water bottles in the refrigerator, thermostat is set for appropriate weather, and resident handbook is placed on kitchen counter for new residents.
- Coordinates the move with the resident and the mover to ensure a smooth move in process, including the logistics of where the moving truck should enter the community, park and the appropriate exterior doors to enter and elevator to use.
- Welcomes the new resident on move in day and provides an orientation to the community and apartment with the resident; keys, mail, appliances, thermostat, etc.
- Delivers a welcome gift/basket to the new resident on move in day or places in the apartment home before move in day.
- Delivers lunch or dinner to the new resident(s) on move in day.
- Coordinates dinner and activities for the initial 1-3 days of move in. Introduces new residents to resident ambassadors.
- Reviews Celebrations calendar of events and introduces new residents to FitCamp Trainer.
- Other duties as assigned.
Qualifications:
- Associates degree preferred.
- One (1) year experience in a customer service and/ or hospitality role.
- Senior Living / Multi Family / New Home experience a plus.
- Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software.
If having a direct impact on the lives of others is appealing to you, apply today and join our team!
EOE D/V
