What are the responsibilities and job description for the Sr. Manager, Product Excellence position at WEX Inc?
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Remote, with a requirement to reside within 30 miles of one of the following locations : Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.
About the Role
We are seeking a visionary leader to elevate and lead WEX’s Digital Center of Excellence (CoE). This role will be responsible for driving the transformation to a product-centric operating model, aligned with best in class product and software development principles across our organization.
The ideal candidate will be both a strategic thinker and an execution-focused leader, enabling WEX’s transition to a more agile, customer-focused, and scalable product culture. You have demonstrated experience in leading large-scale transformations, moving organizations from project-based to product-based operating models. You are passionate about developing and mentoring product managers and digital teams (Data & Analytics, Design, Product Marketing, Innovation Incubator), ensuring they have the tools, skills, and mindset necessary to drive continuous innovation and customer-centricity. This role will report into the Director, Innovation & Enablement as a key enabler to the Chief Digital Officer and associated Digital teams.
How You'll Make an Impact
- Lead WEX’s transformation to adopt and live the product operating model, focused on increasing product development velocity and time to outcomes.
- Translate the product operating model best practices into a roadmap for implementing a scalable product operating model including defining and developing key tools, artifacts, and processes and the path to become a top quartile company.
- Build and maintain a framework for consistent product operating model excellence, including metrics, governance, and best practices, including a process for tracking progress against goals, employee engagement with training and measuring impact.
- Develop and support the efforts to reimagine traditional product operating model practices with the use of AI, starting by focusing on product managers.
- Own the change management process in partnership with HR to ensure smooth adoption of the product operating model across WEX.
- Champion a product-driven, AI-first mindset across the organization, from strategy to execution.
Experience You'll Bring
Equal Opportunity Employer / Vets / Disability
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