What are the responsibilities and job description for the Customer Service Representative position at WFM Enterprises, LLC?
Description
Type of Support: Phone, Email, Chat
Work type and Location: Hybrid (after 90 Days) – Garden City
Schedule: Full-Time, 8a – 5p MT, Monday-Friday
About The Role
This Customer Service Representative will interact with our customers to provide outstanding support for them before or after their car has been washed. At WFM, we pride ourselves on our ability to grow our employees by providing consistent coaching, leadership training, and numerous resources for continued education. A successful candidate will be savvy with web and computer as well as able to balance independent work with collaborative work.
You’ll Be...
- Providing excellent, friendly, and positive customer service via email, chat, and/or phone
- A point of contact between our customers and the wash locations for anything that has gone wrong or right
- Helping customers solve billing problems
- Informing customers about promotions, sales, and memberships according to training standards
- Helping to retain customers who are looking to cancel their memberships
- Ensuring customer satisfaction and loyalty
Requirements
At Metro Express Car Wash, our core values that we live and operate by are Passion for Service, Ownership, and Grit. Our employees upholding these core values are crucial to our company's culture and are what makes our company stand out and shine. You’ll stand out if you can demonstrate
- Integrity and dedication to customer service
- Excellent problem solving and conflict resolution skills.
- Superb oral and written communication
- Customer and colleague relationship management
Travel is not expected for this position.
Benefits included with full-time employment include:
- Paid Time Off (Up to 3.5 weeks in the first 12 months)
- Medical, Dental, and Vision Insurance options after 60 days
- Tuition Reimbursement
- 401k retirement options after 6 months of service
- Short-term & long-term disability
- Semi-Annual Uniform Allowance
- Employee Assistance Program (EAP service)
- Free car washes!
Salary Description
$18.00 - $20.00 per hour
Salary : $18 - $20
