Aluminum Die Cast and Machining Customer Service Liaison

WFQ Inc. is a quality assurance and staffing provider in the North American Marketplace dedicated to providing industry-leading, value-added services and solutions.

Quality Assurance Engineer with a focus on Aluminum Die Casting, CNC Machining, and GD&T. This is a demanding yet rewarding position with 75% travel requirement within Michigan and 25% to other states.

Key Duties and Responsibilities for the Aluminum Die Cast and Machining Customer Service Liaison

• Reviewing design plans and quality manuals: Ensures you understand product specifications and manufacturing processes, ensuring quality at every stage.
• Developing Standard Operating Procedures (SOPs): This is crucial for maintaining consistency in quality assurance across various manufacturing processes.
• Providing support to the operations team: Involves working closely with other teams, using your expertise to troubleshoot and guide them through quality challenges.
• Root cause analysis and corrective actions: This is a significant part of the role, requiring you to identify problems and implement solutions to prevent recurring issues.
• Data analysis for quality trends: Using data to identify and mitigate defects is key in ensuring long-term product quality and customer satisfaction.

Required Skills/Abilities for the Aluminum Die Cast and Machining Customer Service Liaison

• Strong communication and organizational skills: These are critical when liaising between manufacturing teams and customers, especially given the multi-state travel requirement.
• Expertise in Aluminum Die Casting and CNC Machining: This is specialized knowledge, meaning the need to be well-versed in the intricacies of these manufacturing processes.
• Problem-solving and analytical skills: Addressing defects and quality issues requires a keen eye for detail and the ability to develop effective solutions quickly.

Education and Experience for the Aluminum Die Cast and Machining Customer Service Liaison

• Bachelor’s degree in engineering or related discipline: A technical foundation is necessary, with a preference for candidates with a background in engineering.
• 5 years of experience: This highlights the level of expertise required, particularly in quality assurance, die casting, and machining.

Physical and Travel Requirements for the Aluminum Die Cast and Machining Customer Service Liaison

• Travel: A substantial portion of the role involves customer visits mainly within Michigan, which will involve regular in-person visits to customers to resolve quality issues.
• Lifting Requirements: The job may occasionally require lifting up to 10 pounds while inspecting customer products.
• products

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Quality Engineer: 5 years (Required)
• Aluminum Die Casting and CNC Machining: 5 years (Required)
• Communication skills: 5 years (Required)
• Problem-solving and analytical skills: 5 years (Required)
• Customer service: 5 years (Required)
• Aluminum Die Casting: 5 years (Required)

Language:

• English (Required)

Location:

• Canton, MI 48188 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Canton, MI 48188 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $65,000 - $80,000