What are the responsibilities and job description for the Full-Time Airline Customer Service Manager-on-Duty position at WFS?
Job Summary
The Passenger Services Duty Manager oversees daily operations to ensure a seamless customer experience while maintaining compliance with airline policies and TSA regulations. This role involves equipping staff with the necessary tools, managing staffing, and administering corrective actions. Acting as a liaison between supervisors and upper management, the Duty Manager ensures operational efficiency, security compliance, and adherence to audit requirements. Additionally, this role fosters a fair and respectful work environment for employees, customers, and vendors.
Compensation :
Salary : $65,000 per year
Frontier Annual Standby Flight Travel Passes
Responsibilities
Oversee daily passenger service operations, ensuring efficiency and compliance with airline policies and TSA regulations.
Provide staff with the tools and guidance to enhance customer interactions and service quality.
Supervise and support supervisory personnel in managing staffing, scheduling, and performance.
Administer and monitor discipline or corrective actions as needed.
Act as a liaison between first-level supervisors and upper management.
Ensure compliance with corporate security programs, TSA regulations, and audit requirements.
Implement and clarify the site-specific security plan, ensuring staff adherence.
Maintain a fair, respectful, and professional work environment for employees, customers, and vendors
Minimum Requirements
High school diploma or equivalent
Experience in airline or airport operations, with supervisory or management experience.
Strong leadership, communication, and problem-solving skills.
Knowledge of airline reservation and departure control systems.
Understanding of TSA regulations and corporate security programs.
Ability to work in a fast-paced, high-pressure environment.
Flexibility to work irregular hours, including nights, weekends, and holidays.
Preferred Skills
Bachelor’s Degree in Hospitality or Business preferred
Strong leadership, communication, and conflict-resolution skills.
Experience with airline systems, TSA regulations, and security compliance.
Ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and workforce management.
Ability to speak additional languages
Physical Requirements / Working Conditions
Ability to stand, walk, and move for extended periods in a busy airport environment.
Lift, push, pull, and carry up to 50 lbs when assisting with passenger needs or luggage.
Bend, kneel, and reach as required for operational tasks.
Work in various indoor and outdoor conditions, including exposure to weather elements.
Maintain stamina and focus in a fast-paced, high-pressure setting.
Perks & Benefits
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