What are the responsibilities and job description for the Part-Time Airline Customer Service Agent (Frontier) position at Worldwide Flight Services?
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
As an Airline Customer Service Agent, you will be the first point of contact for passengers, providing exceptional assistance with ticketing, check-in, boarding, and general inquiries. Your role is crucial in ensuring a smooth and positive travel experience by addressing customer needs, managing schedules, and solving any issues efficiently. Success in this role requires strong communication skills, attention to detail, and the ability to stay calm under pressure.
Remain cognizant of WFS staff, security contractors, and visitors, activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Responsibilities
- Greet and assist passengers with ticketing, check-in, and boarding procedures.
- Handle passenger inquiries, complaints, and requests professionally and efficiently.
- Ensure compliance with security and safety regulations at all customer service points.
- Coordinate with baggage handling and ramp teams to address passenger needs.
- Process and rebook passengers during schedule disruptions or flight changes.
- Communicate flight information, delays, and other updates to passengers.
- Resolve issues related to ticket discrepancies, seating arrangements, and luggage.
- Assist passengers with special needs, including elderly, disabled, and unaccompanied minors.
- Ability to speak and be understood in giving directions / information to passengers.
- Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
- Personal appearance and grooming that will present a favorable corporate image.
Minimum Requirements
Preferred Skills
Physical Requirements / Working Conditions
Perks & Benefits
WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
