What are the responsibilities and job description for the Part-Time Airline Customer Service Agent (Bilingual-Spanish) position at WFS?
Job Summary
As an Airline Customer Service Agent, you will be the passengers' first point of contact, providing exceptional assistance with ticketing, check-in, boarding, and general inquiries. Your role ensures a smooth and positive travel experience by efficiently addressing customer needs, managing schedules, and solving any issues. Success in this role requires strong communication skills, attention to detail, and staying calm under pressure. Remain aware of WFS staff, security contractors, and visitors, activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Responsibilities
Greet and assist passengers with ticketing, check-in, and boarding procedures.
Handle passenger inquiries, complaints, and requests professionally and efficiently.
Ensure compliance with security and safety regulations at all customer service points.
Coordinate with baggage handling and ramp teams to address passenger needs. Process and rebook passengers during schedule disruptions or flight changes.
Communicate flight information, delays, and other updates to passengers. Resolve issues related to ticket discrepancies, seating arrangements, and luggage.
Assist passengers with special needs, including elderly, disabled, and unaccompanied minors.
Ability to speak and be understood in giving directions / information to passengers.
Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
Personal appearance and grooming that will present a favorable corporate image.
Minimum Requirements
High school diploma or equivalent.
Excellent verbal and written communication skills.
Customer service experience, preferably in a fast-paced environment.
Ability to work flexible hours, including nights, weekends, and holidays.
Basic computer skills and familiarity with airline systems or ticketing software.
Reports to work on a regular and timely basis.
Must be able to read, write, speak, and understand the English and Spanish language.
Must be willing to wear uniform and insignia as prescribed by the Company.
Preferred Skills
Experience in the airline or travel industry.
Conflict resolution and problem-solving skills.
Knowledge of airline regulations and compliance standards.
Ability to remain calm and professional in stressful situations.
Demonstrates qualities of leadership, initiative, and judgment.
May be necessary to speak another language (s), in addition to English, depending on the customer contract.
Physical Requirements / Working Conditions
Ability to stand and walk for an eight-hour shift and lift baggage (up to 70 pounds).
Willingness to work irregular hours, including early mornings, nights, weekends, and holidays.
Comfortable working in crowded and noisy environments.
Ability to handle high-stress situations and multitask effectively.
Ability to judge distance.
Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off.
Perks & Benefits
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